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Digital Banking" may have different meanings for different people - it may refer to the presence or future of banking, we might be there or we wanna get there. I always love simplicity, for the purpose of this blog I used very simple definition for Digital Banking that is "providing banking/financial services through self-service channels with very limited or no branch support". Internet and mobile banking services are the most crucial elements of Digital Banking but they should also be supported by Contact Center - ATM - Kiosks - Alarm Reminder Services and Branches.
There are excellent books, articles and resources written over this subject - what I observed is missing an execution guide - about how to do it, quick and dirty one. For this reason this is a short, to do point and experience (rather than theory) based blog. My motivation is to share with and learn from others, then use this knowledge as base to create some new tips and share again!
Innovation certainly required but it is not always about technology, rather it is about using something you already have but using it in different ways to create the change. Not every bank or financial institution has huge resources, digital transformation supportive top managements or fully engaged digital mindset employees. So the idea is to provide useful tips, that could be used or executed easily in the current environment of your company - with or without some investments.
The tips are categorized in ten groups as:
As the promise is providing simple and easy to material, I will share short tips in the form of question & answer format. Your feedbacks and tips are more than welcome, too !
The First tip is on the way...
This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author.
Nick Green Director at Purple Patch Broking Ltd
22 August
Oleg Stefanet Chief Risk Officer at payabl.
20 August
Venkatesh P Co-Founder and Director at Maveric Systems
19 August
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