John Safa's opinion piece entitled 'Banks are struggling with email' presented a single lens to the topic. Here is an alternative viewpoint. Banks are not 'struggling' with email, indeed they are increasingly embracing the reach and ubiquity of email as a core communication tool for the always-on world. It is almost impossible to engage with elect...
02 February 2017
I'm actively following the PR hype about Digital Mailboxes (you know - one place to get/save all my financial documents) – just waiting for Google (through Gmail) to announce its intentions in this space. Indeed, I'm somewhat perplexed that it hasn't already done so. Perhaps it's just following a similar strategy to Volly (that has again postponed...
28 February 2013
The essence of 2012: Billentis eBilling & eInvoicing Report The 2012 Billentis eBilling & eInvoicing Report has been released. This is my interpretation of the findings as well as some of the highlights of the report. The report shows a predictable reduction in paper and a corresponding increase in electronic billing and invoicing. Email bi...
26 April 2012
Brett - I wish you all the best with the primary strategy.- The number of established businesses that will hit the wall due to this black swan event will be astronomical and leave a swath of individual misery and destruction. If you can keep the team together and act with kindness and compassion it will be long remembered.
30 Mar 2020 20:52 Read comment
Hi John, I have penned a counter point to your views on email in banks.
Whereas your views may be focused on the use of email internally - my views are focused on the use of email externally.
regards - Mike
02 Feb 2017 14:08 Read comment
Being in a business that already sends email bills to Gmail customers - I believe that this would be a great service, however having asked 10 different Googlers about this, it would seem that it is buried deep in the back corridors and not yet close to being a public offering, a 'concept' is a better description.
Manilla, Zumbox and Doxo all found that working with billers to get data in a uniform format is problematic - as is trying to find a business model to make this work. Potentially having alternative motives for gathering the data (i.e. to better target ads to the customers) could be a better idea than charging the billers for the pleasure.
Roll on the Pony Express...
26 Mar 2015 04:44 Read comment
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