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Steve Morgan

Banking Industry Market Lead
Pegasystems
Member since
04 Sep 2019
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Followed by John Sims, Martha Boyle and 5 others you follow

Bio

Steve Morgan is Pega's Global Industry Lead for Financial Services.

Experience

Banking Industry Market Lead
Pegasystems
To Present
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Latest opinions

Steve Morgan

The Tech Driven Path to Operational Excellence in Banking

In the fiercely competitive world of financial services, achieving operational excellence is key in the continuous development of efficiency, productivity and improvement of customer experience. Operational excellence is not just about improving productivity, but making sure to provide customers with the best service while assuring agility and qua...

02 June 2025

Steve Morgan

Banks Beware Agentic AI Blackboxes in Modernisation Plans

When using an GenAI applications to spin up a new ad for say a sandwich, the image is stunning and the headline cracking but you realise too late that the bread depicted isn’t a seeded slice of bread and the copy mentions cream cheese which isn’t there. The ad must be pulled and fixed. There’s egg on someone’s face for not spotting the errors but...

27 May 2025

Steve Morgan

Combining technology and teams to navigate global shifts in trade flows and economic activity

The economic landscape of the last fifty-plus years is being torn up and that’s having an obvious impact on cross-border trade and payments globally. The US Administration’s tariffs and the ongoing friction and shifts in trade and money flows are leading to difficult challenges for banks and their customers to navigate. Whilst cross-border payment...

09 May 2025

See all 106 opinions by Steve

Latest comments

AI code generation – what do banks need to know and beware?

Interesting point Ketharaman - there's always scope to go 'open source' and code your own solution. I've worked at banks where there's been a mix of home grown and in earlier days packaged and then SaaS solutions. It's a balance between effort to maintain after the fact as well as design well enough in the first place. Classic example of this is organisations that seek to build their own decisioning brain with inbuilt arbitrations, ability to use real time data etc. It's more complicated and more effort than most want to take on. 

The danger with the AI code assistants popping up is that you need very good prompting and instructions... it can be basic errors like not including client or customer in a process design unless you tell it to! There's a way to go on this stuff. No doubt that can be suitable for simple stuff though.

09 Oct 2024 09:58 Read comment

Creating operational efficiency for banks through process mining

Hi Ketharaman - you are correct that the solutions in the market have moved forward and are able to look at in the moment as well as patterns and identify potential systemic issues. It still requires a human in the loop to review/assess but the data and analysis is far better.

23 Jul 2024 12:56 Read comment

Steve writes about

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Steve's opinion archive

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