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News and resources on artificial intelligence systems, innovations and initiatives worldwide.

New Report – The Future of US Digital Payments 2025: ACH & BeyondFinextra PromotedNew Report – The Future of US Digital Payments 2025: ACH & Beyond

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Expert opinions

Aurélie L'hostis

Aurélie L'hostis Principal Analyst at Forrester Research

How Emerging Tech Will Transform Digital Banking Experiences Over The Next Decade

Buying a car is a major and often stressful purchase. To improve this experience, Capital One introduced Chat Concierge, an AI agent designed to simplify car buying. Unlike typical chatbots, this conversational agent uses multiple specialized AI agents to understand prompts, create and validate action plans, and execute tasks based on buyer prefer...

/ai /retail Digital Banking

Christine Foster

Christine Foster General Manager Generative AI CoE at Experian

How to unlock the potential of AI with responsible research and innovation

Last month, Google released a research report that was a call to action to ensure the gap between AI research and innovation doesn’t widen in the U.K. The impact of that widening gap? Missed opportunities for businesses and a boost to the economy. This report brings to light a key point we strongly support and have been talking about in the industr...

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Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Germany taking the organisation wallet for AI lead and Denmark speeding up citizen wallets

It is probably self-evident by now that the EU trust infrastructure is going to be the fundament not only for productivity, security, business and life event services, MyData privacy and a real Single Market - but also that ID-wallets and AI-agents together is the obvious next AI-step. The German coalition agreement is driving it: “The agreement...

/ai /identity Artificial Intelligence and Financial Services

Tamsin Crossland

Tamsin Crossland Principal AI Architect at Icon Solutions

Can banks improve experiences with GenAI?

With advancing computing power and the availability of vast datasets, Artificial Intelligence (AI) has made remarkable progress over the past decade. Applications based on transformers, a type of neural network architecture optimised for natural language processing, and especially large language models, have captured the public imagination since 2...

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Farnoush Mirmoeini

Farnoush Mirmoeini Co-founder at KYC Hub

Building an AI-Ready Procurement Function: Why We Should Be Asking Deeper Questions

The New Risk Frontier in AI Procurement AI has become everyone’s new favourite technology. A panacea that has become embedded across enterprise functions, from customer onboarding and compliance automation to operational risk management and fraud detection. Procurement teams are increasingly tasked with sourcing AI-powered solutions, often under p...

/ai /regulation

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Research

Impact Study

Why DevSecOps is key to navigating innovation and compliance

Explore how DevSecOps enable organisations to navigate economic uncertainties while treating innovation and compliance as complementary forces rather than competing priorities. A balancing act is underway within the financial services industry. Driven by client demand and fintech competition, institutions are increasingly obliged to innovate, while at the same time, ensure every step forward is secure and compliant. Often, it feels as though these two goals sit on either side of a seesaw – when one goes up, the other must go down. Many such challenges are born from the software delivery process, where countless organisations are struggling to source the expertise and capabilities necessary to deliver secure and compliant applications, at speed.  Much of the conflict stems from fragmented DevSecOps (a software development practice that integrates security throughout the development lifecycle) strategies which are built upon outdated infrastructure. Indeed, many financial institutions (FIs) today operate with disjointed security and development workflows – sometimes patching together between five to 10 separate tools that were implemented incrementally over time. While this approach worked five years ago, better options exist today. A simplified stack is conducive to both innovation and compliance – without either being compromised.  This Finextra impact study, produced in association with GitLab, explores:  How the evolution to a unified software delivery platform can deliver on both innovation and compliance;  reduce the risk of security incidents;  supercharge operational efficiencies;  amplify business agility and scalability;  and even support talent acquisition. 

50 downloads

Survey

Navigating the Nordic financial landscape: 2025 challenges and priorities

As the Nordic financial sector faces new hurdles and opportunities, a variety of issues are front and centre for financial institutions, technology providers, and fintechs.  Our latest survey of 150 responses reveals how Nordic institutions across Denmark, Finland, Iceland, Norway, and Sweden are navigating the current landscape and their strategic priorities for 2025. Providing valuable insights into areas such as the Digital Operational Resilience Act (DORA), Verification of Payee (VoP), AI’s growing role in financial services, perspectives on central bank digital currency (CBDC) and stablecoin, and evolving payment trends such as Account-to-Account (A2A) and instant payments.  Analysis of our survey responses provides a comprehensive overview on how Nordic institutions are navigating transformation shaped by innovation, regulation, and evolving customer expectations, with progress and priorities varying by country.  We explore regional specific views towards:  Key priorities for 2025  Readiness for Verification of Payee (VoP)  Strategic AI integration for real impact  The rise of A2A, instant, and mobile payments  Attitudes towards central bank digital currencies (CBDCs) and stablecoin  The impact of DORA 

202 downloads

Event Report

Using modern technology platforms to create an AI-driven bank

In the rapidly advancing banking sector, integrating Artificial Intelligence (AI) has become less of a choice and more of a crucial stepping stone. The industry is facing a turning point in the adoption of AI where organisations either embrace the opportunities in front of them or risk falling behind.  The rise of artificial intelligence (AI) has ushered in a new era of digital transformation. In banking operations, the integration of AI presents an opportunity for significant growth. However, this integration is not without its challenges. Banks are dealing with more data than ever before, and managing this information effectively is a crucial hurdle to overcome. From ensuring data accuracy and relevance to adhering to privacy regulations, these challenges require careful consideration.  The decision to incorporate AI should be a strategic one, aimed at addressing specific business challenges and not just a nod to the latest trend. Identifying growth-inhibiting challenges and evaluating the viability of AI as a solution is a practical and cost-effective approach.  This report highlights the key takeaways of a Finextra webinar, hosted in association with Red Hat, by a panel of industry experts. Discover:  Overcoming barriers in integrating AI into banking systems;  AI integration: A strategic approach; and  Effective utilisation of AI in business operations and risk mitigation.   

419 downloads

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FinextraTV

Will Developing Technologies Ease the Self-Directed Experience?

Attending the Communify Fincentric Experience 2025, Geoff Lloyd, Founder, Babylon Capital joined FinextraTV to talk about how, as a part of the Australian market, he is watching the US and UK closely as they expand on developing technologies. According to Lloyd, many of these technologies could represent an innovation that will further level the playing field for the self-directed investor and even for those managing their superannuation funds.

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Long reads

Madhvi Sonia

Madhvi Sonia Head of Content at Finextra

From human-in-the-loop to human-on-the-loop: How AI agents are redefining finance

At Nacha’s Smarter Faster Payments 2025 conference in New Orleans, industry leaders from BNY and PayPal offered insights into how financial services are leveraging AI. One of the most striking shifts discussed was the move from human-in-the-loop systems, where humans are directly involved in decision-making, to human-on-the-loop models. In this new...

Scott Hamilton

Scott Hamilton Contributing Editor at Finextra Research

How FIs and fintechs will use AI, fresh funding, and partnerships to grow in 2025

Finextra reviewed recent financial institution surveys and expert industry commentaries to zero in on the current and near-future realities of AI in banking and fintech circles. Is generative AI technology proving its promoters’ promises or fulfilling its heavily hyped potential in the financial services world? We also wanted to explore experts’ a...

Chris Holmes

Chris Holmes Peer at House of Lords

UK government delays AI Bill, but now is the time to regulate unchecked AI

Despite the welcome publication of the Government’s AI Opportunities Action Plan last month, the latest rumours around Westminster are that Ministers have delayed plans for an AI Bill as the UK government seeks to align itself with the U.S. administration on the technology. There is, self-evidently, a more than pressing need for cross-sector, AI-s...