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News and resources on artificial intelligence systems, innovations and initiatives worldwide.

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Expert opinions

John Bertrand

John Bertrand MD at Tec 8 Limited

AI improves; Shakespeare approves yet internet is going seriously Toxic

AI allows anyone to have access to extensive data with analytic reviews within seconds. AI can identify anomalies, similarities and potential customers and criminals. The amount of information AI can present on anyone topic is extra-ordinary. A simple request can generate pages of data. The need is to ask the right question and becoming an editor ...

/ai /regulation

Serhii Bondarenko

Serhii Bondarenko Artificial Intelegence at Tickeron

Amazon (AMZN) Analysis: Performance, Market Dynamics, and AI-Driven Insights as of June 17, 2025

Amazon (NASDAQ: AMZN) remains a titan in the technology, e-commerce, and cloud computing sectors, consistently shaping market trends through innovation and scale. As of June 17, 2025, AMZN’s stock has exhibited robust performance, driven by its strategic investments in artificial intelligence (AI), cloud infrastructure, and operational efficiencie...

/ai /markets Artificial Intelligence and Financial Services

Neil O'Connor

Neil O'Connor CTO, Experian Consumer Services at Experian

London Tech Week 2025: Spotlight on the U.K.’s AI Revolution

I had the opportunity to attend London Tech Week this week, and it offered a front-row seat to the rapid evolution of technology and its growing influence across every sector. AI dominated the conversation, and the three-day event made one thing clear: AI is no longer just a tech trend—it’s a national priority. The Prime Minister unveiled a series...

/ai /people

David Weinstein

David Weinstein Co-founder and CEO at KayOS

Why the Smartest Fintechs Are Scaling with AI Agents – Not Headcount

For the better part of a decade, fintech growth has followed a familiar trajectory: secure funding, hire aggressively, and scale fast in pursuit of market traction. It worked. High-performing teams, ambitious roadmaps, and well-capitalised burn rates became the standard operating model for any startup with global aspirations. But that playbook is ...

/ai /startups Artificial Intelligence and Financial Services

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Mobey Forum 25 years

What was the original vision for Mobey Forum, and how has it evolved over time? Driving paradigm shifts: E-banking – the fundamental paradigm shift – started for our part in 1982 New ways of interconnecting customers – not only with payments, trade finance, treasury and capital markets services – but also with e-identification, e-signatures,

/ai /retail Innovation in Financial Services

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Research

Impact Study

Reimagining customer journeys: How can banks upscale experience and boost retention?

To stay competitive and better serve their customer base, financial institutions (FIs) must urgently reimagine their customer journeys — from onboarding to the broader lifetime experience — or risk facing a hit to their market share. Technology has significantly transformed the financial services industry, particularly over the last five years. Challenger banks and fintech firms have rapidly gained popularity thanks to their ability to offer fast, simple, digital services. According to data from Plaid, nearly nine out of 10 consumers were using a fintech application in 2023. This percentage will continue to grow.  Financial institutions (FIs) must urgently reimagine their customer journeys or risk facing a hit to their market share. Indeed, today’s customers are more likely than ever to switch primary banking relationships if they do not receive the services they are looking for. Young, digital natives continue to shape this market, with research revealing that 44% of Gen Z customers have changed their primary banking relationship in the last 12 months. The call to competition cannot be ignored.  But how can FIs innovate to meet these demands, while simultaneously running legacy systems? This Finextra impact study, in association with Hyland, explores how financial institutions can:  Reinvent onboarding and Know-Your-Customer (KYC) processes;  Upscale the overall customer journey;  Look to artificial intelligence (AI) for product enhancement and integration; and  Present real-world case studies for each of these objectives. 

3 downloads

Future of Report

The Future of European Fintech 2025: A Money20/20 Special Edition

A special edition for Money20/20 Europe 2025. The European fintech space is seeing leaps and bounds in digital innovation, financial technology, and operational resilience. With incoming regulation focused on standarising the sector and disruptive fintech firms challenging banks - the ecosystem is in a transitional period.  Among these challenges, the fintech boom is sweeping the continent. New developments in AI, tokenisation, digital identity, open banking, and more is redefining the banking sector. Europe is primed to act as the epicentre for global fintech innovation.  This Finextra report dives into industry sentiment on what the future holds for European fintech, featuring key insights from NatWest Group, Standard Chartered, BNY Mellon, Magnetiq Bank, GoCardless, Moore Kingston Smith, Stripe, and Augmentum Fintech. It explores:  AI and predictive analytics integration in payments;  Enabling financial inclusion and accessibility in emerging markets;  The role of digital identity and behavioural biometrics in financial services;  Innovation in regulatory practices;  The revolutionary power of smart data and decentralised finance. 

185 downloads

Impact Study

Why DevSecOps is key to navigating innovation and compliance

Explore how DevSecOps enable organisations to navigate economic uncertainties while treating innovation and compliance as complementary forces rather than competing priorities. A balancing act is underway within the financial services industry. Driven by client demand and fintech competition, institutions are increasingly obliged to innovate, while at the same time, ensure every step forward is secure and compliant. Often, it feels as though these two goals sit on either side of a seesaw – when one goes up, the other must go down. Many such challenges are born from the software delivery process, where countless organisations are struggling to source the expertise and capabilities necessary to deliver secure and compliant applications, at speed.  Much of the conflict stems from fragmented DevSecOps (a software development practice that integrates security throughout the development lifecycle) strategies which are built upon outdated infrastructure. Indeed, many financial institutions (FIs) today operate with disjointed security and development workflows – sometimes patching together between five to 10 separate tools that were implemented incrementally over time. While this approach worked five years ago, better options exist today. A simplified stack is conducive to both innovation and compliance – without either being compromised.  This Finextra impact study, produced in association with GitLab, explores:  How the evolution to a unified software delivery platform can deliver on both innovation and compliance;  reduce the risk of security incidents;  supercharge operational efficiencies;  amplify business agility and scalability;  and even support talent acquisition. 

143 downloads

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FinextraTV

Where are Banks Prioritising their Tech Investment?

Providing insights into a recently released survey of over 400 bank executives, Isabelle Guis, Chief Marketing Officer, Temenos joined the FinextraTV studio at Temenos Community Forum 2025. She explains what the results tell us about banks’ priorities when investing in technology, and how they are looking to adopt Generative AI.

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Long reads

Ram Gopal

Ram Gopal Professor at University of Warwick

AI in fintech: Transforming customer experience and operational efficiency

Why AI—and why now? After two years of explosive progress in generative models, artificial intelligence (AI) has become the defining force behind innovation within financial services. According to NTT Data, a remarkable 91% of banking boards now have generative AI (Gen AI) initiatives on their agendas - a level of executive sponsorship unmatched by...

Hamish Monk

Hamish Monk Senior Reporter at Finextra

What is natural language processing?

The term natural language processing, or NLP, describes a computer’s ability to understand, interpret, or generate human language. It is a type of artificial intelligence (AI) which uses algorithm-backed machine learning (ML) to recognise both the written and spoken word. Testament to its utility, in 2023 the market size of NLP in finance was valu...

Hamish Monk

Hamish Monk Senior Reporter at Finextra

What is AI bias?

The term ‘AI bias’ refers to situations whereby an artificial intelligence (AI) system produces prejudiced results, as a consequence of flaws in its machine learning process. Often, AI bias mirrors society’s inequalities, be they around race, gender, class, nationality, and so on. In this instalment of Finextra’s Explainer series, we ask where bia...