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News and resources on retail banking, consumer finance and reinventing customer experience in finance.

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Expert opinions

Ben Goldin

Ben Goldin Founder and CEO at Plumery

The super app’s gravitational pull

The explosion in the number of super app users over the past decade is staggering: China’s WeChat now has around 1.38 billion monthly active users (MAUs); India’s Paytm has 100 million; Argentina’s Mercado Libre has 56 million; UAE’s Careem has 48 million; and Indonesia’s Grab has 41.9 million MAUs. In 2022, Gartner forecasted that 50% of the ...

/retail /predictions

Siobhan Byron

Siobhan Byron EVP, Universal Banking at Finastra

The absurdity of innovation: Reimagining banking today

In business we are encouraged to challenge the status quo, think outside the box, and disrupt or be disrupted. We are exhorted to fail fast while we think big, start small and scale fast. And while there might be some dispute about whether Peter Drucker actually said, “innovate or die”, there is no argument that he had a profound belief in the c

/retail Banking

Harry Hanson-Smith

Harry Hanson-Smith Vice President Dynamic Yield by Mastercard at Dynamic Yield by Mastercard

The power of personalisation in banking: Five key use cases

Customers expect personalisation everywhere -from online shopping to takeaway meals. The banking industry is no exception. As consumers demand seamless, tailored experiences across digital and physical touchpoints, banks must step up, delivering smarter, more intuitive interactions. From hyper-relevant product recommendations to AI-driven customer...

/retail Digital Banking

John Bertrand

John Bertrand MD at Tec 8 Limited

Technology Highlights the Future of Retail and Payments Industries

The technology on show at the Retail Technology Show at Excel, London is a glimpse of the future for the retail and payment industries. Both industries channels have similar expressions of crime being out of control. Shoplifting, online scams and payment fraud particularly Authorised Push Payment (APP) being highlighted. The British Retail Consor...

/payments /retail Banking Strategy, Digital and Transformation

Alex Kreger

Alex Kreger Founder & CEO at UXDA

13 Dark UX Traps Financial Brands Must Avoid in Digital Banking Apps

Could a banking app, knowing users' patterns, emotions and fears, possibly push them to make the wrong choice to maximize the company’s profits? In an era in which apps have become the primary financial gateway, the line between empowering and trapping digital users has never been so blurred. Are some financial services already using shady pattern...

/regulation /retail Innovation in Financial Services

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Research

Survey

US Regulation Survey 2025: Compliance at a Crossroads

Assessing financial industry preparedness in a shifting US regulatory landscape as organisations struggle with deadlines, cost, and technology. In an environment of rapidly evolving regulations, driven by legislative and policy shifts at the federal and state levels, the US regulatory landscape is marked by complexity and uncertainty. Understanding the level of preparedness across industries is crucial for ensuring compliance, mitigating risk, and enhancing operational efficiency. This survey was conducted at the beginning of 2025, gathering financial services industry sentiment as the Trump Administration took office and began pivoting on key regulatory elements. With the US financial regulation regime also somewhat in limbo, that uncertainty was – and is – increasingly impacting the views of the 200 organisations surveyed. Analysis of our survey responses provides a comprehensive overview of the state of regulation readiness in the US, differences in reporting obligations, the impacts of automation for compliance, the roles of technology and data, and industry plans for modernisation. We explore: Which regulations will have the biggest impact on US financial services in 2025; Regulatory effects on organisational frameworks, budgets and staffing; How organisations are leveraging technology and partnerships to streamline regulatory compliance.

163 downloads

Impact Study

Cross-border payments: How is the market addressing G20 targets?

This impact study explores how far along the G20’s cross-border roadmap firms have travelled; why cutting-edge technology platforms are imperative in today’s instant payments world; as well as how financial leaders can go beyond the G20’s objectives, in order to ensure prosperity for the coming decade.  The cross-border payments market is one of the fastest growing money movement markets in the world. It reached $150 trillion in 2017, and by 2027 is expected to reach $250 trillion – a rise of over $100 trillion in just ten years. There are several factors that have led to the increase in global remittances, be they wholesale or retail in origin, including expanding supply chains; globalised investment flows; international trade and e-commerce; as well as the increased global movement of people, resulting in more money being sent across borders.  While cross-border payments are booming, many financial institutions are still struggling to keep their technology platforms up to speed, and the drive toward real-time is having deep ramifications for organisations’ operations. To address these challenges, a gathering of some of the world’s largest economies, known as the Group of Twenty (G20), set out a roadmap in 2021 to improve cross-border payments.  Also providing impetus for widespread modernisation are mandated initiatives like new, and continually evolving, ISO 20022 message and data standards and the European Union (EU)’s Digital Operational Resilience Act (DORA) – forcing players in the highly-competitive payments space to invest in smarter services, customer centricity, and on top of that, become the engines of growth.  This Finextra impact study, produced in association with Temenos, explores:   A status update on the G20 cross-border targets;  The need for modernisation - an overview of other factors affecting cross-border payments;  A roadmap for change beyond G20;  Real-life case studies. 

469 downloads

White Paper

UK Open Banking API Performance 2023-2024

In this fourth annual report, APIContext evaluated the performance of UK Open Banking APIs from 1 July 2023 to 30 June 2024. The UK’s Open Banking system is arguably the most advanced in the world, having been in place since at least 2018. The time in market for this ecosystem offers lessons and best practices to other countries that are looking to implement similar API-driven financial systems; as well as banks and financial institutions that seek to differentiate through quality customer experiences. In this updated report, APIContext evaluates the performance of Open Banking APIs provided by various types of financial institutions in the UK. These include the major “CMA9” banks (the nine largest banks required by UK law to provide Open Banking services), traditional High Street banks, credit card companies, building societies (similar to credit unions in the United States), and new digital banks, often called neobanks. All the data in this report are based on real API calls, having tested the APIs in real-world conditions using the same process that consumers would go through. These calls followed the FAPI (Financial-grade API) standards, which are specifically designed for securely sharing sensitive financial data. The report includes: Key analysis of the UK's Open Banking API performance 2023 - 2024 Availability and reliability of API endpoints Latency metrics (DNS, TCP connect, SSL handshake, processing, and total time) Performance by cloud provider (AWS, IBM, Azure, and Google) Comparative analysis between different bank types (CMA9, traditional, and neobanks) Cloud provider comparison and other detailed findings Key takeaways and recommendations for various players in the ecosystem

487 downloads

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FinextraTV

Mambu: Predictions report provides expert insights for success in 2025

With a new year comes new insights and in this FinextraTV interview, Anthony Nonnis, Global Head of Partnerships at Mambu, shares some of the key trends in financial services from Mambu’s 2025 Partner Predictions Report. Diving into some familiar topics such as Embedded Finance, AI and regulatory changes, Nonnis explains how financial institutions can build a modular, scalable approach to prepare for these changes.

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Long reads

Gareth Walton

Gareth Walton Head of EMEA Sales at Nextdoor

The power of social media in taking financial health messages to neighbourhoods

High street banks have spent decades building up customer trust and loyalty. Their branches, a familiar sight across most UK towns and cities, provide a space where customers can seek advice and assurance around their personal finances. As such, banks’ physical buildings have come to symbolise their overall reliability and stability, underlined by...

Lauren McCollom

Lauren McCollom SVP and Head of Embedded Finance at Grasshopper

Bank-fintech partnerships: Banking on innovation in 2025

The fintech sector has evolved into a critical pillar of modern banking, and in 2025, it is poised for another year of growth. Building from the momentum in the second half of 2024, this year, the sector is expected to see increased investment and merger and acquisition activity, leading the industry to grow by more than 25% and reach a valuation ...

Madhvi Sonia

Madhvi Sonia Head of Content at Finextra

Super Bowl 2025: Fintech firms that took centre stage with multi-million dollar ads

Fintech firms have increasingly used the Super Bowl to elevate their brands, and this year was no different. The 2024 edition saw fintech companies spending $7 million for a mere 30 seconds of airtime, and this year, that figure rose to $8 million per ad for Super Bowl LIX, in which the Philadelphia Eagles defeated the Kansas City Chiefs 40-22 in ...