/retail banking

News and resources on retail banking, consumer finance and reinventing customer experience in finance.

[Webinar] 2025 Fraud Trends: Synthetic Identity, AI and Incoming MandatesFinextra Promoted[Webinar] 2025 Fraud Trends: Synthetic Identity, AI and Incoming Mandates

Join the Community

Learn, share and discuss the latest banking, payments and fintech innovations with the world’s largest fintech community.

Access unique research, content, and real-time alerts, services – free to registered members.

44,203 Members   22,017 Expert opinions

Join the community Sign in

263Reports  253Webinars

Find out more

/retail

Expert opinions

Nicole Pienkos

Nicole Pienkos Head of Regional Banking at FIS

Managing Risk in Turbulent Times

The expanded scope of risk management in banking Chief Risk Officers (CROs) must stay vigilant on current threats and risk issues while also keeping an eye on future risk management trends. Bankers face various threats, and for CROs – when it comes to safeguarding their institution from both traditional risks and emerging challenges – “the buck s...

/security /retail

Kathiravan Rajendran

Kathiravan Rajendran Associate Director of Marketing Operations at Macro Global

How Banks can regain their market share in Cross-Border Remittances with Strategic FX Capabilities?

Banks face growing competition from Money Transfer Operators (MTOs) and fintech firms in the cross-border remittance space. These challengers offer speed, lower fees, and user-friendly platforms, putting pressure on banks to innovate. The Strategic Role of FX Solutions in Remittance Services FX solutions provide a strategic advantage, enabling ban...

/payments /retail Banking Strategy, Digital and Transformation

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Making x-border business easier - with organisation wallets

EWC is in my book the most important of the EU Trust Infastructure large scale implementation pilots. It (i) demonstrates how useful the infra will be for enterprises, their staff and the public sector, (ii) speeds up adoption of organisation wallets. 25 (incl Microsoft's) already available according to FIDES: https://www.linkedin.com/posts/bo-ha...

/retail /identity Innovation in Financial Services

Terence Creighton

Terence Creighton Head of Retail Banking Delivery at GFT Financial

Migration in Banking Transformation Programmes: Key to Success

1. Introduction to Banking Transformation The ever-evolving financial ecosystem is making the transformation in banking more related to necessity than choice. It is about the transformation of legacy systems, the adoption of state-of-the-art technologies in core operations. The main objective of this transformation is to improve customer experienc...

/retail Banking

Nick Levy

Nick Levy Partner - Financial Services at IBM Consulting

Critical Third Parties: The Key to Operational Resilience in UK Banking

Ensuring Operational Resilience: UK’s New Critical Third-Party Regulations Explained This week marked a pivotal moment in the ongoing efforts to enhance operational resilience across the UK financial services sector. Regulators unveiled new rules targeting “critical third-party” providers, with the aim of safeguarding the industry's ability to wit...

/regulation /retail Operational Risk Management

/retail

Trending

Nicole Pienkos

Nicole Pienkos Head of Regional Banking at FIS

Managing Risk in Turbulent Times

Bo Harald

Bo Harald Chairman/Founding member, board member at Trust Infra for Real Time Economy Prgrm & MyData,

Making x-border business easier - with organisation wallets

Terence Creighton

Terence Creighton Head of Retail Banking Delivery at GFT Financial

Migration in Banking Transformation Programmes: Key to Success

/retail

Research

Future of Report

The Future of Payments 2025 – Digital, Instant, Profitable?

A Sibos Special Edition The global payments landscape is in a period of rapid transition, with technologies and regulations making a serious impact. Yet looking to the future of the payments industry, how can we ensure that it is digital, instant, and profitable? While consumer behaviours continue to evolve in tandem with this. Artificial intelligence (AI), tokenised assets, Central Bank Digital Currencies (CBDC), Blockchain, and even more pioneering technologies are shaking up the payments systems all in their own way. Adding to this atmosphere of flux, is an developing regulatory framework which promises to alter this situation further. Regulators are facing an uphill battle attempting to legislate on emerging technologies while keeping consumers safe, and providing the best outcome for payment service providers (PSPs). As we move towards milestones like open finance and more rapid payments, there is a chance the payment ecosystem could look quite different within the next few years. Under these growing pressures, global payments organisations will need to ensure that they are able to bend and adapt to the circumstance, or risk snapping. Never has it been more important for PSPs to collaborate with each other, and regulators, to ensure the best outcomes. This Sibos 2024 special edition report, was produced with contributions from Accenture, Deloitte, EBA CLEARING, Finastra, FIS Global, Investec, J.P. Morgan, Oesterreichische Nationalbank, PPI AG, Swift, and Wise. It explores: The evolution of instant payments in 2025; The modernisation correspondent banking and cross border payments; Preparing the upcoming EU payments legislation; The key to successful digitalisation; The technology innovations reshaping the payments sector.

753 downloads

Future of Report

The Future of Embedded Finance in Africa 2025

Embedded finance is changing the payment landscape in Africa. The question now is: what will it take for embedded finance to truly scale across Africa? The global embedded finance market is set to grow beyond $228 billion by 2028 according to Juniper Research. As this market matures and consumer confidence in the technology grows, this will likely prove to be a significant chunk of global financial services. In Africa, this emerging trend has the potential to unlock new economic opportunities. As a less mature market, it is not as hindered by legacy payments systems, making it ripe for payment innovation from embedded finance. It has the potential to reshape the continent’s current payments landscape, broaden innovation opportunities, and drive financial inclusion. As a market Africa is very adaptable to different technologies, and embracing of newer, more agile services. A lot of the population to the majority of their banking through their mobile phones, making embedded finance fit seamlessly into financial worlds of the populace. Yet there are many factors which will alter and develop the ability for embedded finance to take hold. This Finextra report, sponsored by Kora, received contributions from Binance, Indelible Inc., Mojaloop Foundation, and Nikulipe. It explores:  Making embedded cross-border payments work in Africa; Unlocking the opportunities of embedded e-commerce in the African market; Embedded finance: Encouraging African financial inclusion; Why personalisation in embedded finance is the next step for African fintech; Regulating Africa to encourage embedded finance innovation.

262 downloads

Impact Study

Microservices Architecture: Future-Proofing Payments Technology

It is high time for banks to move away from legacy thinking and embrace modernisation to remain competitive in the industry.  Financial institutions have long been threatened by innovative, tech-savvy fintech firms that do not have to maintain decades-old back-office systems. Core banking systems within banks have evolved, but with additional pressure from incoming regulation and subsequent reporting, progression and modernisation has not kept pace with industry developments.  In the US alone, the real-time payments market is expected to grow at a compound annual growth rate of 31% until 2030. An institution’s success in scaling their payment processing in response to this shift will rest heavily on how their systems are set up.  Cloud-native payments processing is the most viable option to keep pace with innovation demand and competition; enabling banks to build upon flexibility, at low cost and risk. These enablers also make cloud infrastructure – both public and private – attractive for banks that have struggled to streamline, maintain and upgrade their legacy infrastructures.  This Finextra research paper, produced in association with Diebold Nixdorf, explores the opportunities of microservices architecture. It discusses:  Then & Now: Monolithic vs. microservices architecture  Overcoming microservice challenges  The benefits of a micro-approach  Real-world examples and cases studies  And more.    Click here to join the Finextra webinar, hosted in association with Diebold Nixdorf, to watch as our panel of iindustry experts explore the benefits of microservices architecture, and what needs to be done to ensure migrations are streamlined.

407 downloads

/retail

FinextraTV

Online Checkout and Payment Security – Balancing Act and Moving Target?

In this FinextraTV interview, Mark Barnett, President Europe, Mastercard and Alexa von Bismarck, President EMEA, Adyen, explain how the payments industry must strike a balance between providing an efficient consumer experience and a secure experience. From Chip and PIN to Tap and Pay to using a device to pay to purchasing online now – where most of the security issues sit – the pair discuss how tokenisation could be a solution for mitigating the moving target of fraud and friction.

/retail

Long reads

Níamh Curran

Níamh Curran Senior Reporter at Finextra

Top 10 Klarna stories for 10 years of Klarna

Last month Klarna celebrated its 10 year anniversary in the UK, with the buy now pay later (BNPL) company preparing to IPO next year. Sebastian Siemiatkowski, Niklas Adalberth and Victor Jacobsson founded the company in 2005 in Stockholm. The company has seen immense success over that time, but it has not been a smooth road. Today Klarna would argu...

Hamish Monk

Hamish Monk Senior Reporter at Finextra

What is core banking?

With modernisation ever at the forefront of financial professionals’ minds, core banking is the buzz phrase that just won’t go away. But what exactly do we mean by core banking? And why does it need updating? In this latest article of Finextra’s explainer series, we’ll dive deep into the history and transformation of core banking. A short history ...

Sameer Dubey

Sameer Dubey Chief Product Officer at Griffin Bank

Embedded finance adoption: What are the real catalysts?

Embedded finance has become one of the biggest buzzwords of the 2020s in the fintech space. It broadens access to financial services, simplifies user journeys, lowers barriers to purchases—and of course has been a major growth driver for all kinds of companies. Embedded finance—which essentially means providing financial services at the point of g...