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Jim Marous - New Control - Cleveland | 23/05/2013 | 346 views

Risk and Opportunity of Moving Customers to Digital Channels

Today's banking customer can interact with their financial institution through more channels than ever, and the channels selected can have a significant impact on bank revenues as well as customer satisfaction. Gone are the days when a customer did all of their business in a branch. Today, most customers use multiple channels to research products, ... Tags: Mobile & online, Retail bankingGroup: Disruption in Retail Banking

Michael Connor - Capco - Toronto | 23/05/2013 | 509 views

Why are we racing to build mobile wallets?

I was at an industry conference recently that focused entirely on mobile wallets, listening to presenters from various industries talk about the future of mobile wallets. One thing is for sure: Nobody has any idea how and even if a mobile wallet will ever become widely used. Banks are building mobile wallets, mainly out of fear of losing touch wit... Tags: Mobile & online, Payments

Linda Misauer - Striata - JHB | 23/05/2013 | 366 views

Ensure your electronic documents are delivered securely

Think of any high volume, system generated paper document that you currently print and deliver by mail and chances are you’re already working towards converting each one to electronic delivery. But what about security, confidentiality and non-manipulation? How do you ensure trust and compliance with your new process? Our special blog serie... Tags: Security

Gary Wright - BISS Research - London | 23/05/2013 | 299 views

Bell Tolls for Corporate Data via Twitter

The recent judgment in the USA that social media are acceptable channels to communicate corporate data to shareholders is a major breakthrough one that I hope the financial services industry embraces on mass. There is no denying that corporate data today is expensive in every single sense. The Corporate entity pays through the nose to create and th...

James Piggot - Misys | 22/05/2013 | 812 views | 1 comment

Cash is dead - in Finland at least

Recently my work has taken me to Helsinki a couple of times, and during my last visit to one of our customers the conversation turned to cash or rather to the lack of it. This first becomes apparent when taking a taxi from the airport, all taxis have the ability to take payment by card and that is the default way in which payment is usually made. ...