Documetric, the technology-led outsourcing provider, and IE, the provider of online and mobile software for financial providers and their customers, today announce their strategy for providing multi-channel banking solutions following the recent merger of the two companies.
Documetric and IE will operate under the new holding company, Parseq plc, which will provide banks with a multi-channel service for payments, applications processing, customer servicing and data analytics.
A key focus for Parseq will be growing the company's mobile banking business. IE's mobile banking solution already has a competitive advantage in the market thanks to the company's long track record of delivering secure applications to financial services clients and its flexible platform that allows key branding differential between banks. Full integration into banks' back office environments also enables consumer banking customers to see their details across all of their accounts.
The additional outsourcing services provided by Documetric means that Parseq will be able to provide a fully managed mobile banking solution to financial institutions, including call centre support for banks' customers. This will allow financial institutions to rapidly deploy mobile banking alongside more established channels without having to build up internal capability.
Parseq plc will be headed up by Rami Cassis, Documetric's former chief executive. Rami Cassis and Phillip Blundell, IE's CEO, will lead the company integration strategy and develop a programme to share intellectual property and expertise within Parseq to better service the joint customer base.
Rami Cassis, Parseq CEO, said: "In a nutshell, uniting Documetric and IE provides us with a complete end-to-end offering for the financial services market. Parseq will offer expertise and established product infrastructures to companies that want to outsource the management of multiple, complementary channels from mobile and telephone, to online transaction support services. Our increased scale will enable us to offer complementary front-office capabilities in mobile and online banking with middle and back office delivery."
Phillip Blundell added: "As financial institutions look to operate more efficiently, Parseq will enable customers to streamline the number of partners they require to service multiple communications channels, including the emerging mobile channel. By providing a complete end-to-end service, clients will ultimately be better placed to meet the needs of today's customer and improve overall loyalty."