Bellco Credit Union, among the 50 largest credit unions in the United States, chose Diebold Integrated Services® to enhance the efficiency of its operations and provide the latest financial innovations to its members. The Colorado-based credit union also selected Diebold to upgrade its ATM fleet for enhanced deposit automation functionality.

"We chose Diebold as our outsourcing partner for two key reasons," said Doug Kearbey, director, administrative services, Bellco. "First, we already had a strong, long-term relationship with the company, including using Diebold units exclusively for our ATM fleet. Second, we were very impressed with Diebold's total outsourcing package. As a credit union, our goal is to offer the latest and greatest technology and services to our membership - with Diebold, we can."

Through the outsourcing agreement, Diebold now provides end-to-end solutions and services to Bellco, including deposit automation, cash handling, currency management, ATM maintenance service and software deployment. The partnership provides a single point of contact for Bellco's ATM delivery channel, allowing the credit union to reduce costs, improve efficiencies and trim administrative requirements.

"By improving services and offering the technologies credit union members demand, Diebold Integrated Services is the ideal package to help Bellco maximize member satisfaction and grow its member base," said Charles E. Ducey, Jr., executive vice president, North America operations, Diebold. "Our services cover everything from replacing ink kits and ribbons on terminals to updating the ATM fleet with the latest innovations, such as deposit automation."

As part of the agreement, Diebold upgraded 65 ATMs in Bellco's fleet. Fifty Diebold Opteva terminals now include advanced deposit automation technology, enhancing the self-service transaction experience for Bellco members. The ATMs feature dual deposit slots - one for cash and one for checks. The bulk note acceptor (BNA) accepts up to 100 mixed-denomination notes at a time and enables quick and accurate authentication and validation of cash deposits. The Intelligent Depository Module (IDM) accepts checks and displays check images for member verification. Both the BNA and IDM enable streamlined transaction processing, giving credit union members faster access to funds, increasing terminal uptime and bringing considerable cost savings to Bellco.

"Moving to the integrated services model was a multiphase process. Diebold's project management was exceptional," Kearbey said. "The implementation was transparent to our members, and they are reacting positively to the changes."

Diebold's Integrated Services program is ranked among the best in the industry for outsourcing excellence. The company has been recognized by the International Association of Outsourcing Professionals (IAOP) for four consecutive years, achieving placement on the organization's Global Outsourcing 100.