Under the agreement, Diebold will provide ATM outsourcing services for a portion of Citibank Russia's ATM network, including ATM status monitoring, help desk, currency management and forecasting, cash handling and software distribution along with various field maintenance services to Citibank. Diebold started providing ATMs to Citibank in Russia under a long-term agreement in the first quarter of 2010.

"Thanks to our outsourcing service, Citibank will obtain a single point of contact for dealing with its ATM operations, improving both the network's management efficiency and the client service quality," said Sergey Rasskazov, general manager of the Diebold operation in Russia and Commonwealth of Independent States (CIS). "This will relieve the bank from engaging in the service support of the ATM network and will substantially lower its non-core operations expenses, allowing the bank to redirect and invest these resources into its principal business processes. Citibank's decision to choose ATM outsourcing is evidence of this positive trend in the Russian market."

Sergey Larchenko, head of operations with private clients, Citibank Russia, said, "Currently, Citibank owns more than 370 ATMs in Russian regions. Most ATMs allow different operations with no queues at any time. The operations include cash deposit and withdrawal -- even without using a credit card -- as well as real-time credit to an account without using envelopes, utilities and communications payments, commercial TV payments, personal identification number (PIN) changes and more. Adopting innovative technologies in the financial operations has always been one of Citibank's major advantages. We hope that our new joint ATM outsourcing project with Diebold will lead to a successful relationship that allows our work with retail clients to be even more effective."

Citibank's ATM network in Russia will be expanded with new Diebold Opteva® 522 and full-function Opteva 328 models. At the same time, Citibannk will not purchase the ATMs, as the equipment will be leased from Diebold as part of the outsourcing service agreement that will allow the bank to expand and update the ATM network without significant capital investments.

All ATMs will be connected to a single monitoring center that controls the network's operations and will monitor each device in real-time. Repair and modernization, software updates and replenishment of ATMs with disposable materials and cash will be fulfilled by Diebold's technical support divisions in Russia.

Diebold is the largest global provider of ATM outsourcing services with nearly 60,000 ATMs under different managed services contracts within the financial industry. Diebold has been awarded outsourcing contracts on several continents and continues to provide market-leading solutions to customers who realize the benefits of comprehensive ATM servicing.

For the fourth straight year, Diebold has been recognized by the International Association of Outsourcing Professionals (IAOP) for its leadership role in providing global outsourcing services that reach well beyond the ATM network.