Source: Docucorp International
Docucorp International, a leading provider of Customer Communication Management (CCM) solutions, has announced that Norwich Union Insurance – Norwich Union’s General Insurance division - has selected its solution to improve document delivery and information sharing with Norwich Union claims and loss adjustors, as well as external users, such as intermediaries and brokers and in the future the documentation will be available directly into a brokers back-office software, via imarket.
Brokers working with Norwich Union can now access certain commercial documents from a central, online repository - meaning they can quickly and easily access documentation whilst speaking with clients and can send on documents by e-mail, or in paper format as required.
Docucorp has enabled commercial documentation to be converted into PDFs, which are then stored in IBM's Content Manager system. These electronic documents can then be accessed on-line (via NU's e-services system), within a secure environment, by both internal staff and brokers, as required. This will, in time, lead to significant print, paper and postage cost savings. It is also highly beneficial to the brokers who can offer better customer services and respond and manage cases much more quickly and effectively. It is estimated that high volumes of pages per day will be processed by the system.
Tracey Robinson, Managing Director at Docucorp, said: "Drawing information from legacy systems and multiple back-office systems, and then presenting that information effectively and efficiently is a challenge faced by many insurance organisations. Having a solution in place that presents the required documents in one, easy-to-access format leads to a much better overall experience for both the broker and their customer, while improving efficiency and reducing print costs."