Editorial

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community.

Brief: InterFirst monitors staff and customer satisfaction levels with eePulse

US-based InterFirst Wholesale Mortgage Lending, a division of ABN Amro Mortgage Group, is to use Measurecom - a Web-based relationship management tool from eePulse - to improve internal and external customer service.

0 25 February 2002 Be the first to comment

Brief: InterFirst monitors staff and customer satisfaction levels with eePulse

Editorial

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community.

InterFirst will use Measurecom to regularly send InterFirst employees and customers specific questions via e-mail to measure workforce issues, satisfaction and productivity, and monitor external customer concerns, suggestions and comments in real-time.

Bev Wender, InterFirst senior vice president, notes: "Measurecom is the powerful tool we needed to provide real-time feedback from both our internal staff and external customers."