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News and resources on retail banking, consumer finance and reinventing customer experience in finance.

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Expert opinions

Nick Green

Nick Green Director at Purple Patch Broking Ltd

How to avoid the 20% plus credit bureau price hikes in 2025

You’ve seen the headlines: credit reporting costs are climbing, and lenders are footing the bill. But let’s break down what’s actually driving these increases: 20%+ rise in credit bureau data costs It’s not just FICO. Credit bureaux themselves are adjusting their pricing models, and some mortgage lenders expect a minimum 20% increase in credit

/retail /inclusion Banking and Lending Solutions

Alex Kreger

Alex Kreger Founder & CEO at UXDA

How Innovation Can Ruin Financial Brands Consistency and Users Trust

Digital transformation and innovation is an ongoing process that is aimed to enhance user experience and streamline banking services. However, if executed poorly, it can have the opposite effect—fragmenting the brand experience and damaging customer trust. Inexperienced implementation can lead to confusion and frustration, causing users to make m...

/ai /retail Innovation in Financial Services

Brad Strock

Brad Strock SVP, Group Executive, Payments at FIS

Revolutionizing Credit Cards: Trends and Challenges Shaping the Future

As we look ahead to the future of the credit card market, several key themes are emerging that will shape the industry in the coming years. The payment industry continues to evolve rapidly, and credit cards are no exception. Despite being a more mature payment product, credit cards are expected to remain among the fastest-growing payment types, wi...

/payments /retail The Payments Business

Alex Kreger

Alex Kreger Founder & CEO at UXDA

The Risk of AI-Driven Banking Commoditization

Banks are rushing to integrate AI into their digital ecosystems, promising hyper-personalization, frictionless experiences, and advanced financial guidance. But what if the real consequence of AI adoption is the death of differentiation for banking brands? AI Will Flatten the Competitive Landscape In the near future, the banking industry will unde...

/ai /retail Artificial Intelligence and Financial Services

Joris Lochy

Joris Lochy Product Manager at Intix | Co-founder at Capilever

Why Passive Portfolios Thrive—and Where Advisors Still Add Value

In recent years, passive investing has gained significant popularity, particularly through low-cost, well-diversified ETF (Exchange-Traded Fund) portfolios. In Belgium, the term "hangmatbeleggen" (Dutch for "hammock investing," referring to this relaxed investment approach) was even named the word of the year in 2024. This sty

/wealth /retail Banking

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Research

White Paper

UK Open Banking API Performance 2023-2024

In this fourth annual report, APIContext evaluated the performance of UK Open Banking APIs from 1 July 2023 to 30 June 2024. The UK’s Open Banking system is arguably the most advanced in the world, having been in place since at least 2018. The time in market for this ecosystem offers lessons and best practices to other countries that are looking to implement similar API-driven financial systems; as well as banks and financial institutions that seek to differentiate through quality customer experiences. In this updated report, APIContext evaluates the performance of Open Banking APIs provided by various types of financial institutions in the UK. These include the major “CMA9” banks (the nine largest banks required by UK law to provide Open Banking services), traditional High Street banks, credit card companies, building societies (similar to credit unions in the United States), and new digital banks, often called neobanks. All the data in this report are based on real API calls, having tested the APIs in real-world conditions using the same process that consumers would go through. These calls followed the FAPI (Financial-grade API) standards, which are specifically designed for securely sharing sensitive financial data. The report includes: Key analysis of the UK's Open Banking API performance 2023 - 2024 Availability and reliability of API endpoints Latency metrics (DNS, TCP connect, SSL handshake, processing, and total time) Performance by cloud provider (AWS, IBM, Azure, and Google) Comparative analysis between different bank types (CMA9, traditional, and neobanks) Cloud provider comparison and other detailed findings Key takeaways and recommendations for various players in the ecosystem

390 downloads

Event Report

AI’s Role in the US Financial Services Sector

How US organisations are balancing innovation and compliance The regulatory landscape for AI in the US is fragmented, with states proposing their own regulations. California’s recent attempt to regulate AI through SB1047, which included provisions for a kill switch and legal liabilities for tech companies, failed to pass. This illustrates the complexities and challenges in creating a unified regulatory framework across the country. Despite regulatory uncertainties, AI adoption in financial services is growing. About 50% of companies have embraced generative AI, while traditional AI applications have been integral for decades. AI has been crucial in areas such as anti-money laundering, fraud protection, and know-your-customer (KYC) processes. The full potential of AI in data management and client services is yet to be realised, with many applications still in internal testing stages. This report highlights the key takeaways of a discussion had during a Finextra webinar, hosted for the PREDICT 2025 campaign, by a panel of industry experts. It includes: An overview of how AI has been adopted across the US thus far; How generative AI has been integrated into banking; Primary concerns with AI use; and Regional perspectives and approaches to AI regulation.

250 downloads

Impact Study

Catering to a new generation through unified card programmes

How Gen Z is changing the payments landscape, why operational costs are soaring, and how a unified card programme can help financial institutions to unlock a competitive advantage and drive growth. Globalisation continues to shape the market as money moves between banks, businesses and even countries quicker and in higher numbers than ever before. Both debit and credit cards remain vital in today’s payment experience but changing consumer demands and the surging popularity of neobanks leave traditional banks fighting for top-of-wallet status.  On one hand, traditional banks are battling surging operational costs. From a functionality point of view, the world is getting smaller. Today, there is not much perceived difference to the consumer between debit cards, credit cards, and prepaid cards. Yet behind the scenes, many banks run each of these products in different platforms and set-ups, each racking up its own costs.  Add to this mix services like personal loans/buy now, pay later (BNPL) schemes and increasing regulatory demands, you have created the perfect storm: Having to bolt on a new, disparate system every time the services are extended – which costs time, money, and adds high regulatory burden.  On the other hand, the consumer expectations of a new generations are shaping the market. Gen Z’s preference for digital, seamless payment methods is changing the financial landscape and traditional banks need to adapt their service offerings in order to match these new demands.  This impact study, produced in association with FIS, explores:  Increasing cost pressures: Why operational costs are soaring  How a new generation is shaping the payments landscape  Tackling change: The benefits of a unified card programme  Case studies: A practical approach to change    Watch the on-demand Finextra webinar with FIS - Unifying card programmes: The cost-reduction imperative  

242 downloads

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FinextraTV

What Are 'Future Safaris' and The 5 L's to Success?

Joining FinextraTV from CES in Las Vegas, Todder Moning, Head of Applied Foresights, U.S. Bank, shares his insights into the innovations at CES and how they inform his team’s view on the future. From explaining the role of futurists in banking to describing his 5 Ls for success, Moning provides his tips for future-proofing in the financial industry.

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Long reads

Madhvi Sonia

Madhvi Sonia Head of Content at Finextra

Super Bowl 2025: Fintech firms that took centre stage with multi-million dollar ads

Fintech firms have increasingly used the Super Bowl to elevate their brands, and this year was no different. The 2024 edition saw fintech companies spending $7 million for a mere 30 seconds of airtime, and this year, that figure rose to $8 million per ad for Super Bowl LIX, in which the Philadelphia Eagles defeated the Kansas City Chiefs 40-22 in ...

Liam Xavier

Liam Xavier Media Producer at Finextra

What happened at Santander?

UK exit rumours, regulatory tensions and market instability; a short-lived rumour about Santander’s future on the UK high street emerged recently. Despite a rebuttal from its executive chair Ana Botín, the saga revealed a bubbling weakness under the surface of retail banking. Here’s everything you need to know. Santander UK performance The story b...

Scott Hamilton

Scott Hamilton Contributing Editor at Finextra Research

Should the FDIC be eliminated?

Do Americans really want to eliminate the agency that has protected their bank deposits (to a point) from sudden, unexpected losses due to their financial institution’s failure – and done so since the Great Depression? We’re about to find out, if stories circulating recently through Wall Street and Washington, DC are true. According to many major ...