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The most notable drivers behind Bitcoin’s ride above the level of $20,000 are the new COVID-19 pandemic and the motive force of the trend. Additionally adding to it was the US presidential elections t...
This article dives into how consumer interaction with banks increases during the holiday season, and the ways in which banks can best prepare for the influx of inquiries. Every year consumers are inun...
Fintech, along with the rest of the world, has had an extraordinary 2020. Major scandals have rocked the industry, but at the same we’ve marked significant advances that will help to point the way to ...
COVID-19 has rapidly accelerated digitisation of the customer experience, particularly with respect to how consumers shop, pay and bank. The shift to digital channels has been an important lifeline fo...
The move from analogue to digital, already accelerated by Covid-19, will continue apace in 2021. The key factors driving this include: cultural change, growing regulation, cloud uptake and an increase...
ISO20022, also known as the universal financial industry message scheme, is the platform proposed by the International Organization for Standardization (ISO) to develop all financial messages. It is n...
Digital disruption around the world has brought down the walls that have traditionally shielded the financial services industry from new challenger brands. Whether it’s changing consumer demands, thre...
Institutions from across the banking sector are turning to digital twinning to help them with a range of challenges. A digital twin is a virtual representation of a real-life entity or system, created...
When faced with disruptive competition – the now classic example is taxi companies and Uber – a firm at risk of disruption has effectively got three options: - Adapt; use the facilities avail...
"In 2008 the hubris of the financial sector that we serve finally caught up with itself. Mountains of consumer debt that had been packaged, re-sold and deferred turned out to be unserviceable an...
Today’s AI-driven KYC platforms help banks, fintechs, insurers and more onboard customers and catch fraud at a higher rate—with less dropoff—than ever before. Through the sequential use of proprietary...
A business which asks for too much information or is confusing about their data needs will simply alienate the customer. Customer onboarding has always been important, but in the new digital world, wh...