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Recent research has revealed that consumers increasingly value personalisation, honesty and integrity ahead of speed and monthly cost when choosing a loan provider. There were some interesting themes...
There are a number of areas of the digitalisation of financial services that represent opportunities for established banks and new entrants to the market. More than £1.7 billion is now transferred eac...
The introduction of call centres and then the fashion for off-shoring call centres in the 1990s can be considered to be occasions when many banks failed to replicate the customer experience they provi...
In banking we have moved from talking about ‘online’ to using the word ‘digital’ as a common descriptor. The explosion of connected devices has been a key driver, and the take up of mobile devices amo...
More than £1.7 billion is now transferred each week using mobile phones or tablets at the major UK banks. Consumers’ demands of their bank are changing at an increasing rate as internet and mobile ban...
It is likely that the most pronounced growth area in the lending market over the coming years will be the digital channel. The orgination process has been available digitally for several years, but no...