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Artificial Intelligence and Financial Services
Artificial intelligence (A.I.) is heavily used in Big Data and when it comes to the analysis of customers’ behaviour. There’s also anti-money laundering (AML) AI; it’s used to fight financial crime an...
Having covered the importance of defining algorithmic fairness in an earlier article, I would now like to discuss the factors that can lead to model unfairness in more detail. Data and Bias Data coll...
How well do you really know your bank’s customers? Have you met them at all? Do you know where and how they shop, what their interests and aspirations are, or their general state of mind and personal ...
For years, financial institutions have been using automated monitoring procedures to make their processes for detecting money laundering and terrorist financing as effective and efficient as possible....
Conversational AI has huge potential for improving customer service and overall customer experience in the retail banking sector. Customer experience remains an area where traditional banks lag behind...
Digital selling was part of the sales structure long before the pandemic started, but emphasis on digital interactions with customers became even more crucial when in-person meetings disappeared at th...
In early 2021, the Reddit message board WallStreetBets upended Wall Street. In the process, it highlighted the power of democratic trading applications like Robinhood, and its Reddit-inspired investo...
Keeping track of changing regulations is one of the biggest challenges regulated firms face today. Whether it’s the banking industry, the insurance industry, or the legal industry, it’s not easy for
It’s a cutting-edge technology which financial services and other organisations will already be familiar with but may not fully understand. The rise of Machine Learning has long-been discussed, promis...
As the use cases for AI in financial services continue to grow and deliver value for organizations and customers alike, I’d like to provide some insight on where I think the technology is delivering m...
When developing new technologies, we must ensure that they operate fairly. At a time when identity is increasingly being used as the key to digital access, any technology based on identity must functi...
Companies seeking to implement artificial intelligence (AI) solutions often find themselves faced with a lack of knowledge and high costs, and that’s before they even get started. According to a 2017 ...