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Expert opinions Last 7 days total 45

Tejasvi Addagada

Tejasvi Addagada Enterprise Data Head at Fortune 500 financial service provider

From Compliance to Competitive Edge: 2025 Data Governance Trends in Financial Sevices

As we move through 2025, corporate governance in financial services is evolving rapidly, driven by shifts in technology, regulation, and stakeholder expectations. These changes are reshaping how financial institutions approach data governance, a critical enabler of operational resilience, innovation, and trust. Corporate Governance Trends Driving ...

/regulation /retail

Perry Carpenter

Perry Carpenter Chief Human Risk Management Strategist at KnowBe4

5 Cyberattacks that Rocked Financial Services in 2024

More than 90% of 2024 breaches were financially motivated. No surprise that the banking and financial services industry and insurance (BFSI) is a top target for cybercriminals. Let’s explore five major attacks that rocked the industry in 2024, exploring methods used by threat actors, the resulting impact on affected organizations, and key sec

/security /crime Information Security

Todd Clyde

Todd Clyde CEO at Token.io

Instant Payment Regulation - PSD2 Déjà Vu?

Customer Experience: The Key Battleground Intended to accelerate the rollout of real-time payments in Europe, the EU’s Instant Payment Regulation (IPR), which came into force on 9 January 2025, requires European banks to be capable of receiving instant payments (SEPA Instant). Looking ahead, Europe's real-time payments revolution reaches another t...

/payments /predictions

Aurélie L'hostis

Aurélie L'hostis Principal Analyst at Forrester Research

2025: The Digital Banking Landscape Is Poised For Another Transformative Year

In today’s rapidly changing financial landscape, providing an excellent digital experience is essential to gaining a customer experience-driven competitive edge. As we step into 2025, digital technologies will continue to shape and transform banking experiences. Now is the time to take the pulse of and fine-tune your strategy and actions! Customer...

/retail Banking

Steve Ponting

Steve Ponting Director at Software AG

Chasing Shadows: How Shadow AI complicates the compliance outlook

GenAI and AI usage are becoming a staple for office workers, simplifying and streamlining tasks with the help of easy-to-use chat interfaces like ChatGPT and Gemini. According to recent research, 75% of knowledge workers already use AI, which is set to rise to 90% in the near future. Furthermore, almost half of employees using them would refuse to...

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Tejal Kaur

Tejal Kaur Fraud SME at Feedzai

Scott Harrison

Scott Harrison Director, Market Engagement at Experian UK&I

Perry Carpenter

Perry Carpenter Chief Human Risk Management Strategist at KnowBe4

Kristaps Zips

Kristaps Zips UK CEO at payabl.

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Research Total research pieces 269

Impact Study

Bank Legacy Transformation: Exploring the Solutions

Where do banks stand with legacy transformation today? What are the market factors and changing consumer demands that make transformation increasingly crucial? Legacy transformation is not a new challenge for banks. However, as technology capability continues to advance, along with it the potential for innovation and new business models serving a digital customer base, the pressure of no longer being constrained by legacy infrastructure intensifies. Despite being the central nervous system for banks’ operations for decades serving a business purpose, legacy systems have become inadequate, and those trained to use them may lack the skills needed to meet sophisticated demands for real-time and seamless experiences. Here’s how banks can decouple their systems from each other to evolve and grow, untangle technology challenges to drive digitisation, and invest in technology and employees to ensure obstacles to rapid and gradual modernisation are removed. This impact study, produced in association with Veritran, will: Consider frameworks that prioritise initiatives based on their impact; Explore specific recommendations for each of these challenges; Propose strategies on how to integrate systems that will address data silos; Highlight clear ROI examples, efficiency gains, and enhanced customer outcomes; and Emphasise that there is no need for legacy system abandonment and modernisation can be conducted gradually without disruption.

111 downloads

White Paper

UK Open Banking API Performance 2023-2024

In this fourth annual report, APIContext evaluated the performance of UK Open Banking APIs from 1 July 2023 to 30 June 2024. The UK’s Open Banking system is arguably the most advanced in the world, having been in place since at least 2018. The time in market for this ecosystem offers lessons and best practices to other countries that are looking to implement similar API-driven financial systems; as well as banks and financial institutions that seek to differentiate through quality customer experiences. In this updated report, APIContext evaluates the performance of Open Banking APIs provided by various types of financial institutions in the UK. These include the major “CMA9” banks (the nine largest banks required by UK law to provide Open Banking services), traditional High Street banks, credit card companies, building societies (similar to credit unions in the United States), and new digital banks, often called neobanks. All the data in this report are based on real API calls, having tested the APIs in real-world conditions using the same process that consumers would go through. These calls followed the FAPI (Financial-grade API) standards, which are specifically designed for securely sharing sensitive financial data. The report includes: Key analysis of the UK's Open Banking API performance 2023 - 2024 Availability and reliability of API endpoints Latency metrics (DNS, TCP connect, SSL handshake, processing, and total time) Performance by cloud provider (AWS, IBM, Azure, and Google) Comparative analysis between different bank types (CMA9, traditional, and neobanks) Cloud provider comparison and other detailed findings Key takeaways and recommendations for various players in the ecosystem

189 downloads

Event Report

AI’s Role in the US Financial Services Sector

How US organisations are balancing innovation and compliance The regulatory landscape for AI in the US is fragmented, with states proposing their own regulations. California’s recent attempt to regulate AI through SB1047, which included provisions for a kill switch and legal liabilities for tech companies, failed to pass. This illustrates the complexities and challenges in creating a unified regulatory framework across the country. Despite regulatory uncertainties, AI adoption in financial services is growing. About 50% of companies have embraced generative AI, while traditional AI applications have been integral for decades. AI has been crucial in areas such as anti-money laundering, fraud protection, and know-your-customer (KYC) processes. The full potential of AI in data management and client services is yet to be realised, with many applications still in internal testing stages. This report highlights the key takeaways of a discussion had during a Finextra webinar, hosted for the PREDICT 2025 campaign, by a panel of industry experts. It includes: An overview of how AI has been adopted across the US thus far; How generative AI has been integrated into banking; Primary concerns with AI use; and Regional perspectives and approaches to AI regulation.

133 downloads

FinextraTV

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/ai

Higher Quality Consumer Experience & Quicker Fraud Detection

There were a number of key takeaways at Finextra’s inaugural ‘NextGenAI’ event, but one that excited all, in particular, were the opportunities for fraud prevention. In this interview at the FinextraTV event studio, Stathis Onasoglou, Field CTO, Google discussed the statistics and real life use cases for GenAI across fraud prevention, efficiency and revenue generation. Onasoglou explains how as technology continues to develop, it increases our ability to detect fraud earlier and faster, as well as enhancing the customer experience.

Long reads Total long reads 1157

Hamish Monk

Hamish Monk Senior Reporter at Finextra

How to use APIs

According to a global survey on application programming interfaces (APIs) by McKinsey, 81% of respondents said APIs are a priority for business and IT functions. “Large banks are launching API programs and allocating about 14% of their IT budget to APIs, on average,” claims the survey. So what exactly are APIs, and how should institutions be using...

/payments

Perry Rotella

Perry Rotella Managing Director, Financial Services at Box

How AI is transforming financial services with metadata extraction

Throughout my career, I have witnessed several significant fintech advancements. However, none have been as groundbreaking as the current artificial intelligence (AI) revolution and its impact on managing unstructured data. This is much more than just another tech trend – it redefines how businesses handle information across financial services. Th...

/ai

Sehrish Alikhan

Sehrish Alikhan Reporter at Finextra

Data usability in model training: GenAI tools provide solutions

In the new digital age, data is currency. For technology, software processing, cloud computing, and everything beyond, data is essential. However, with the boom of new technology and the emergence of artificial intelligence (AI), the sheer amount of data available has become overwhelming. In the banking sector, companies need to be able to organis...

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