Latest news Last 7 days total 33

Community Last 7 days total 42

Laurie Schnidman

Laurie Schnidman Chief Product Officer, Platforms & Software at Experian

A view from Bloomberg Tech London – Shaping tomorrow with AI and innovation

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

From Inside-Out to Outside-In: Why UX Now Underpins Future Banking

12

Robert Kraal

Robert Kraal Co-founder and CBDO at Silverflow

What Do Merchants Really Want from Payments Technology?

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Expert opinions Last 7 days total 42

Laurie Schnidman

Laurie Schnidman Chief Product Officer, Platforms & Software at Experian

A view from Bloomberg Tech London – Shaping tomorrow with AI and innovation

As we approach 2026, it’s a natural moment to pause and reflect. The past year has been defined by significant shifts and constant change across the global landscape, including economically, politically, and technologically. For businesses, that means transformation is no longer a one-off initiative; it’s the new normal. We’re now operating in an e...

/ai

Alex Kreger

Alex Kreger Founder and CEO at UXDA Financial UX Design

From Inside-Out to Outside-In: Why UX Now Underpins Future Banking

In the past, banks built themselves from the inside out—and for decades, it worked. Products were developed around a sturdy core banking system and rigid business process to ensure security and trust, distributed through branch networks, and only then wrapped in a customer experience and brand veneer. But those days are over because customers and ...

/retail /markets Innovation in Financial Services

Konstantin Rabin

Konstantin Rabin Head of Marketing at Kontomatik

How Payment Innovation Shapes the US Sports Industry

The intersection of sports and financial technology in the United States is driving new standards for secure, seamless transactions. As fans engage with teams and events in more interactive ways, the demand for reliable payment solutions is rising. This shift is not just about convenience; it’s about building trust and efficiency in an industry wh...

Griffin Parry

Griffin Parry CEO at m3ter

From Chaos To Control: 5 Steps to Close the Books Without Sleepless Nights

Many CFOs don’t know their true revenue leakage rate. When asked, the answers range from: Yes No Scared to check Why the blind spot? Because billing often runs in the background, spread across multiple systems. It’s not a “hero process,” like sales, but it’s key to customer experience, audit readiness, and business scalability. Most of all, billi...

Robert Kraal

Robert Kraal Co-founder and CBDO at Silverflow

What Do Merchants Really Want from Payments Technology?

History is full of products nobody asked for – New Coke, the Segway, Google Glass, the Amazon Fire Phone. Each launched with hype, only to become cautionary tales. The question everyone ends up asking is: who was this for? Too often, businesses think of a product before they think of a market. The payments industry is no different. Plenty of

/payments /people

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Mandy Lamb

Mandy Lamb Visa Europe’s Head of Value-Added Services at Visa

Anna Frazier

Anna Frazier Senior GTM Analyst at FIS

Sami Eyidilli

Sami Eyidilli Head of Innovation Strategy at National Bank of Kuwait

Sanjay Barot

Sanjay Barot Digital Marketing Strategist at Radixweb

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Research Total research pieces 300

Impact Study

AI’s promise-delivery gap: Bridging the chasm with process orchestration

As financial services’ AI arms race accelerates, institutions must now begin to produce concrete results for the benefit of their clients, internal operations, and investors. How can FIs ensure their AI implementations live up to expectations? The financial services industry is past the point of experimenting with artificial intelligence (AI). Statista finds that AI investment across the sector reached an estimated $45 billion USD in 2024 versus $35 billion in 2023 – with almost 70% of financial services firms having reported AI-driven revenue increases. Yet, despite this overwhelming buy-in, it seems that countless institutions still do not access the full potential of their investments. Gartner predicts that over 40% of agentic AI projects (one of the technology’s latest use cases) will be cancelled by the end of 2027. In the United States, meanwhile, bank productivity is declining despite the sector’s high technology spend, underlining an urgent need to more effectively implement AI. The key to unlocking AI’s enterprise value is embedding it within orchestrated, automated processes. This provides AI with governance, auditability, and the flexibility to adapt in real-time. In fact, the firms that embed AI within orchestrated, governed processes will lead the next era of technological transformation. This Finextra impact study, in association with Appian, analyses the gap between AI’s potential and its current impact. We explore: The current state of AI in financial services; The orchestration imperative; How to successfully scale AI; and Case studies for real-world AI implementation.

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Event Report

Faster & further: 2025 insights on the evolution of the Nordic payments landscape

What's shaping Nordic payments? As NextGen Nordics 2025 unfolded in Stockholm, Sweden, there was a keen sense of discussion and debate. In particular, the conversation focused on how the Nordic region has been evolving to meet the intersection of instant and cross-border payments. As a discussion, some remained optimistic and positive about the efforts made, whilst others were less impressed and more cynical about the region’s ability to meet regulatory deadlines and improve its readiness.  Sourced from FinextraTV interviews filmed at the event, this report helps to break down some of the key talking points. From the impact of fraud on faster cross-border payments to the inability of banks to catch up to customer expectations, this report guides you through the (sometimes clashing) consensus on Nordic payments progress.  Discover:  Why cross-border payments demands outpace banks;  How digital first players are reshaping the industry;  How the Nordics are maintaining instant payments progress;  The necessity of strong safeguards;  And more.    Save the date for NextGen Nordics 2026 in Stockholm – Tuesday, 28th April 2026  Get involved – Register your interest here. 

119 downloads

Survey

Payments 2030: What’s shaping the future?

Assessing the global state of payments modernisation in our latest Finextra survey. As we approach 2030, the payments landscape is transforming faster than ever. Many financial institutions across the world are on a digital transformation journey, investing in new technologies. However, many are held back by legacy systems in a world where speed, resilience, and reliability are critical.  Finextra Research, in association with ACI Worldwide, surveyed 162 global industry leaders in the summer of 2025 to reveal how organisations are aligning their payments strategies with market and regulatory demands, the challenges they face, and the technological and operational shifts shaping investment decisions.  Input from leaders at The Clearing House, Deutsche Bank, and the US Faster Payments Council reinforce both the significant progress made and the critical work ahead. As financial institutions navigate ongoing shifts in the payments landscape, modernising cloud and infrastructure capabilities has become central to delivering real-time, resilient, and scalable services.  Download this Finextra survey report, produced in association with ACI Worldwide, to discover:  Current and predicted cloud adoption trends;  Instant payment plans and adoption timelines;  A2A payment growth forecasts;  Readiness for rising digital payment volumes;  Budget priorities for compliance vs innovation;  Innovations set to disrupt the payments ecosystem; and  Strategies for navigating regulatory pressures such as ISO 20022. 

569 downloads

FinextraTV

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/crypto

How Shared Standards are Bridging the Gap Between TradFi and DeFi

At Sibos 2025 in Frankfurt, Sergey Nazarov, Co-Founder, Chainlink shared his insights into how off-chain and on-chain financial standards are beginning to merge into one, more efficient and cost effective framework. Giving examples of how traditional finance is becoming more compatible with its decentralised counterpart, Nazarov explains how the landscape is an exciting point in its evolution, with higher quality data, AI capabilities and more cohesive standards and how he believes the future will see greater digital assets, than those in traditional finance.

Long reads Total long reads 1386

Hamish Monk

Hamish Monk Senior Reporter at Finextra

How can banks improve their onboarding processes?

In a report published by UK Finance in January 2025, the trade association stated that in an “increasingly competitive and congested financial services industry, with legacy banks and fintechs going head to head, improving the customer onboarding experience is key for those serious about growth.” Onboarding is the process by which financial insti...

/retail

Madhvi Sonia

Madhvi Sonia Head of Content at Finextra

Pig butchering, bitcoin, and the biggest crypto seizure in DoJ history: What it means for fintech

Last week, the Department of Justice filed the largest ever forfeiture action against $15 billion in bitcoin currently in US custody. A DoJ press release revealed that an indictment was unsealed in federal court that charged Cambodian national Chen Zhi, founder and chairman of Prince Holding Group, with wire fraud conspiracy and money laundering...

/crime

Hamish Monk

Hamish Monk Senior Reporter at Finextra

Pre-payment KYP: The next frontier for cross-border payments

Tackling fraud and misdirected payments is a war of two fronts: it must be waged both domestically and across borders. Thus far, the fight against domestic fraud has been something of a success, with local pre-payment checks – such as the United Kingdom’s Confirmation of Payee (CoP), introduced in 2020, and Europe’s Verification of Payee (VoP), eff...

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