18 Apr 2024
Customer ratings can be tricky for any business, but in the insurance industry it poses some unique challenges. For legacy insurers, who are inherently local, customer reviews can be highly volatile – with some branches receiving much better feedback than others. With insurtechs on the other hand, providing a unified customer experience across bord...
21 Mar 2024
Insurance is, in theory, one of the most virtuous concepts on earth. It is a natural extension of – or even an improvement on – social security. Everyone pays a small contribution so that when an unlucky event happens to one person, we all contribute to helping them.In that sense, insurance is all about caring and protecting people so that we can l...
22 Feb 2024
The insurtech landscape has changed quite a bit over the last decade. We're starting to see some business models take off, while others are hanging by a thread. So which ones are most likely to succeed? The word ‘insurtech’ dates back to the early 2010s. Today, some potential contenders have emerged, but we have yet to see a clear industry winner. ...
29 Jan 2024
Will we see more insurtech bankruptcies in 2024? How about AI dominating the industry? To put a twist on these trends and predictions articles for the new year, I've broken mine into two parts: Boring predictions: aka trends that most industry leaders agree on Bold predictions: aka what no one else dares to say Let’s start with some you’ve probab...