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Americans connecting with card issuers via social media

/Social media

Americans connecting with card issuers via social media

Americans are beginning to use social media to connect with their credit card issuers, according to a survey from Synergistics which shows a quarter of respondents have become a fan, friend or follower of their provider.

Crowdfunding site for entrepreneurs Symbid goes English

/Social media

Crowdfunding site for entrepreneurs Symbid goes English

A Dutch outfit providing an online P2P investment platform for people to directly invest in start-ups has launched an English language version of its Web site.

NAB says social media 'break up' campaign has won new customers

/Social media

NAB says social media 'break up' campaign has won new customers

National Australia Bank (NAB) claims its recent social media-heavy 'break up' campaign has nabbed it an extra one per cent of the country's mortgage market.

Actiance: All your LinkedIn profiles belong to us

/Social media

Actiance: All your LinkedIn profiles belong to us

Actiance has released an upgrade to its social media monitoring platform that allows financial services firms to keep track of changes made to employee LinkedIn profiles.

E*Trade introduces BabyMail widget for Father's Day

/Social media

E*Trade introduces BabyMail widget for Father's Day

In the latest outing for the notorious E*Trade baby, sons and daughters are being invited to create and send their own personalised, animated talking baby messages for Father's Day.

Social media and the first 20 cards

/Social media

Social media and the first 20 cards

Josh Reich, founder and CEO of Banksimple, talks with Finextra about their use of social media and their first 20 card holders at the NY Social Media Days.

Social media and internal collaboration

/Social media

Social media and internal collaboration

Nathan Bricklin, SVP and head of social strategy, Wells Fargo Wholesale Banking, talks with Finextra about the banks efforts to foster internal communication in the newly merged bank.

OCBC launches Gen Y bank

/Social media

OCBC launches Gen Y bank

Singapore's OCBC Bank has launched a new banking brand, branch and products specifically targetting Gen Y consumers.

Citi GTS has fully embraced social media

/Social media

Citi GTS has fully embraced social media

Alexandra Tyler, VP of branding and social media at Citi GTS talks with Finextra at Social Media Days NY about how the bank as an enterprise has embraced social media.

How can banks use Facebook?

/Social media

How can banks use Facebook?

Clara Shih, CEO of HearSay Social, and developer of one of the first Facebook currencies, talks with Finextra about how banks can better use Facebook to face their customers.

Banks urged to tap Twitter for fraud alerts

/Social media

Banks urged to tap Twitter for fraud alerts

With phishing attacks corroding trust in e-mail, banks should use Twitter to help alert customers to fraud threats, says security outfit IronKey.

Morgan Stanley Smith Barney lets brokers tweet

/Social media

Morgan Stanley Smith Barney lets brokers tweet

Morgan Stanley Smith Barney is set to become the first big American wealth manager to let its brokers use Twitter, although each message will have to be pre-approved by the firms.

Brits happy with online banking; mobile uptake slow, social media a no-no

/Social media

Brits happy with online banking; mobile uptake slow, social media a no-no

Customer satisfaction with online banking in the UK is high, far outstripping other channels such as branches, ATMs, call centres and mobiles, according to a survey from ForeSee Results.

CBA revises social media policy under pressure from staff and unions

/Social media

CBA revises social media policy under pressure from staff and unions

Commonwealth Bank of Australia has bowed to pressure from staff and unions and amended the 'heavy-handed' elements of its unpopular social media policy.

Canada's online investors turn to social media

/Social media

Canada's online investors turn to social media

Canada's online investors are increasingly turning to social media platforms such as Twitter and Facebook to help them make decisions, according to research commissioned by BMO InvestorLine.

Hype-driven Blippy falls by the wayside

/Social media

Hype-driven Blippy falls by the wayside

In a salutatory lesson for the never-ending stream of start-ups hoping to make money from clever takes on social media, Blippy, the service that automatically published users' credit card transaction details online when it launched to much fanfare in late 2009 but had to quickly change its business model, is now all but dead.

Twitter-based hedge fund launches

/Social media

Twitter-based hedge fund launches

London-based Derwent Capital Markets has launched its £25 million social media-based hedge fund, using Twitter to gauge market sentiment.

Backbase launches banking app store

/Social media

Backbase launches banking app store

Web 2.0 specialist Backbase has teamed with Strands Personal Finance and Thomson Reuters to launch an app store providing tools banks can add to their Web sites.

Bank social media experts to convene in New York

/Social media

Bank social media experts to convene in New York

Finextra has assembled an all-star cast of digital banking executives for the second in our international series of social media events, which takes place in New York on 18 May.

Wells Fargo celebrates New York return with 'flash mob'

/Social media

Wells Fargo celebrates New York return with 'flash mob'

Wells Fargo has pulled out the marketing stops for its return to New York, orchestrating a 'flash mob' that descended on the city's Time Square.

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