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Robin Hood Tax campaign asks supporters to make their own films

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Robin Hood Tax campaign asks supporters to make their own films

In its latest wheeze to drum up support for a financial transaction tax, the Robin Hood campaign is inviting people to make their own interactive videos on the issue.

Citi on the future of customer service.

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Citi on the future of customer service.

Frank Eliason, SVP of social media at Citi, discusses mobile banking, customer service and social media with Finextra.

The branch is still part of the customer experience

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The branch is still part of the customer experience

Theresa McLaughlin, EVP and CMO of Citizens Bank, sees the branch remaining a part of the overall bank offering for some time to come.

Have banks lost 'that loving feeling'?

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Have banks lost 'that loving feeling'?

Linda Verba, head of retail banking at TD Bank (and considered to be a guru of bank customer service in the US) discusses a 'return to civility' for bank call centres and customer service.

Social media & mobiles

/Social media

Social media & mobiles

Amit Dua and Pankaj Pulkarni of Infosys look at the two hottest topics in financial services-social media & mobile at Sibos 2011.

Fed to monitor social media chatter

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Fed to monitor social media chatter

The Federal Reserve Bank of New York is inviting firms to bid for the chance to build a system to monitor what people say about it on social media sites.

Playing catch up with mobile and social media

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Playing catch up with mobile and social media

Serge van Dam, VP, Mobile Solutions at Fiserv, discusses multi-channel delivery at Sibos 2011.

Will Movenbank reboot banking?

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Will Movenbank reboot banking?

Brett King, founder of startup Movenbank, discusses mobile banking, regulations and investors.

The three waves of corporate social responsibility

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The three waves of corporate social responsibility

RBC, Orange and Vocalink look at the future of CSR, which includes integration with HR, PR and social media, at Sibos 2011.

Citi slaps down Bank 2.0 rivals in Innotribe face-off

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Citi slaps down Bank 2.0 rivals in Innotribe face-off

Financial heavyweight Citi has faced off a challenge to old-bank hegemony with a powerful display of its technological prowess that knocked the wind out of a room-full of Bank 2.0 innovation gurus and digital evangelists at an Innotribe session at Sibos in Toronto.

Cyber-crooks take control of Bank of Melbourne Twitter account

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Cyber-crooks take control of Bank of Melbourne Twitter account

Bank of Melbourne's Twitter account has been taken over and used to send out direct messages designed to acquire personal information.

Misys taps social media location information for bank-to-customer payment authorisation

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Misys taps social media location information for bank-to-customer payment authorisation

UK fintech vendor Misys has launched a service that enables bank customers to use location-based social media applications such as Foursquare to confirm their whereabouts to authorise transactions.

It's all mobile at Sibos 2011

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It's all mobile at Sibos 2011

Adam Kennedy, product director at VocaLink, discusses channel and mobile delivery prior to Sibos.

SunGard on the 'Well-managed money' study

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SunGard on the 'Well-managed money' study

David Hamilton, president of SunGard's banking business discusses the five key challenges that will affect the financial services industry over the next few years.

Amex taps Twitter and Facebook for charitable giving; inspires stream of invective

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Amex taps Twitter and Facebook for charitable giving; inspires stream of invective

American Express has launched a UK charity campaign, pledging 50 pence to the Prince's Trust every time someone shares on Twitter or Facebook something that inspires them.

Multiple personalities: Financial services firms honing social media comms effort

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Multiple personalities: Financial services firms honing social media comms effort

Financial services firms are becoming more sophisticated in their use of social media channels, with many banks now using multiple profiles on Twitter and Facebook to target different audiences or provide specific services, according to research from Corporate Insight.

Bloomberg taps consumer sentiment for equity analytics

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Bloomberg taps consumer sentiment for equity analytics

Bloomberg is to begin offering traders social media analytics as a real-time sentiment indicator for stocks heavily influenced by consumer opinion.

Mobile and social to emerge as power channels for banking

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Mobile and social to emerge as power channels for banking

New data from the UK's Office of National Statistics demonstrates the critical importance to banks of mobile and social channels to the consumer, with 91% of young adults connected to social networking sites, and nearly half of all Web users accessing the Internet via their mobile phone.

Dupaco Credit Union and DBS using location-based apps to lure customers into the branch

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Dupaco Credit Union and DBS using location-based apps to lure customers into the branch

Dupaco Credit Union is using location-based social media application FourSquare to reward customers who visit its branches with prizes ranging from koozies to the chance to feature on billboards.

Want to know the future of social data and collaboration?

/Social media

Want to know the future of social data and collaboration?

James Gardner of Spigit discusses the Innotribe's big theme of social data and collaboration ahead of this year's Sibos.

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