Scott Bales, Managing Director of Innovation Labs Asia elaborates on the transition between the industrial era and the digital age, and how banks now need to prioritise collaboration with their customers, to identify their needs and develop relevant products for them.
This Finextra interview took place at SAP’s Financial Services Forum in London. For more information, check out events.sap.com/gb/sap-financial-services-forum-emea/en/home
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