Indonesia's BCA has selected Wincor Nixdorf's kiosk and cash dispensing technologies for the expansion of its multi-channel self-service network. BCA is Indonesia's largest transactional bank with more than 7 million customers and long considered one of the most progressive financial institutions in the country.
BCA will deploy 283 ProCash1500xe ATMs (automated teller machines) and 200 ProInfo 1000 kiosk systems (an additional order on top of the existing 1,090 Wincor Nixdorf kiosks installed since 2003). In addition to installing the systems, Wincor Nixdorf will also assume responsibility for maintenance of both the kiosks and ATMs through its extensive service coverage in the archipelago.
Financial institutions, such as BCA, are now beginning to migrate their deposit and withdrawal transactions to self service zones in the branch and at offsite locations to improve service to individual and business customers.
BCA took on a pioneering role to move teller transactions to ATMs migrating 70% of teller transactions to self service outlets in 2007. And to enhance customer service further BCA has now migrated up to 30% of non-cash transactions from the bank’s ATMs to more than 1,000 existing ProInfo 1000 kiosk terminals reducing customer wait times at ATMs.
Examples of more complex transactions handled by this terminal include registration for e-banking, payment functions for 70 different types of bills, purchases of vouchers and airline tickets and funds transfers. “We are very satisfied with the advanced technology from Wincor Nixdorf and our customers are satisfied with us because of the ease of use and the feeling as a part of the modern society.” says Stephen Liestyo, Sr. General Manager of the Consumer Banking Division at BCA.
“Furthermore, we are not only gaining a competitive advantage by using the kiosks, we are also saving money, since the transaction costs at the terminals are 30% lower compared with transaction costs at the ATM,” adds Mr Liestyo.