Wincor Nixdorf has won a contract to integrate its cash management solution, consisting of staff-assisted self-service terminals, software and comprehensive services, in the checkout zones and IT operations of Shell Deutschland's 1,300 service stations.
The technology to be delivered by the supplier of IT solutions for the branch operations of banks and retail companies will enhance service for Shell customers across Germany. Consumers will soon be able not only to pay for gas but also to fetch cash at terminals in Shell service stations. The new cash service is possible through a cooperation with Germany's Postbank. Moreover, the solution will ensure higher security for personnel and improve the efficiency of the cost-intensive cash-handling process.
"We are proud to implement the first nationwide installation of our cash management technology for such a well-known partner as Shell," said Eckard Heidloff, CEO of Wincor Nixdorf AG. "We see huge potential for this technology in retail companies worldwide."
"With this solution, we are making our customer service even more attractive and, at the same time, are increasing security at our service stations," said Michael Dopheide, Head of Shell Service Stations in Germany, Austria and Switzerland.
As Postbank and Shell announced in mid-August, staff-assisted self-service terminals will be installed in Shell service stations. Cash is given to them by station personnel.
The systems are designed to store banknotes securely in an integrated safe and automatically provide change for payment. They will also allow consumers to use their debit card and PIN to receive cash at Shell service stations equipped with cash recycling technology. For Postbank, the service is a further step in its efforts to deliver cash to its nearly 5 million customers spread across Germany.
The banknote cycle of the staff-assisted self-service terminals ensures higher security in the service stations and reduces cash management tasks, such as personnel shift changes. Recycling also reduces the need to replenish or reduce cash stock levels.
In addition to installing its iCash systems and corresponding software, Wincor Nixdorf will provide system supportt as part of a five-year service package. The service package includes the processing and forwarding of transaction data from the service stations and data for processing payments. In addition, Wincor Nixdorf will use information generated in the service stations to manage cash in transit (CiT) services, which collect and replenish cash in the stations.