Novabank, the first new banking chain in the Greek market for almost ten years, has opened its doors for business following a ten-month development programme with Fiserv-supplied technology.
Jointly owned by Banco Comercial Portugues and Greek insurance company Interamerican, Novabank has opened with 45 branches, 90 ATMs, telephone and Internet banking and is planning to open over 120 branches across Greece by 2002.
Novabank contracted Fiserv to provide the systems for its entire banking network, handling and automating all core bank transaction processing. Call centre foundations have been laid, and Novabank is planning to roll out a mobile banking service early next year.
Joao Pedro Sanches, general manager at Novabank/BCP states: "Basing our entire operation on Fiserv technology ensures that our distributed systems act as one, and information is updated across the board as soon as a transaction is made."
Richard Gammon, managing director at Fiserv Europe says: "Novabank is a greenfield site unencumbered by any existing systems or processes enabling us to design and build the bank's systems from the ground up. The seamless integration of Fiserv components from the core processing ICBS to the CRM capabilities of Alliant, will provide Novabank with a unique market edge in the provision of oustanding customer service."