Besides the standard set of support services, the Tieto Platinum program includes technical and operational audits, dedicated specialist visits, training, and other activities aimed at improving UFC's internal processes.

UFC's goal was to establish a stable platform and bring innovative and reliable interbank processing services to the market. Since the start of using Tieto's Platinum services in 2012, multiple audits have been conducted providing UFC with recommendations from technical as well as business point of view. New efficient change and problem management procedures have been established, and UFC have also enhanced their expert skills. For UFC's customers, the service availability has been improved substantially and both planned and unplanned system maintenance downtimes have been reduced.

Improvements planned ahead include, for instance, establishing additional testing processes and a common roadmap for development. The key success factors of the Platinum support programme so far have been the clear vision and commitment from both parties in all levels, starting from management to technical specialists.

"If you have enough skilled specialists and you are able to organize processes accordingly, you will inevitably see the results. After 1-2 months working in Platinum mode, we saw improvements in overall situation and Platinum Support programme was one of the key success factors. Our vision is to be one of the trusted providers of new innovative services, for the existing and new customers, therefore, we are open for new business opportunities," says Vladimer Aslamazishvili, CEO, United Financial Corporation.

"Tieto Platinum services are a result of close collaboration and trust between both parties. UFC receives additional services, which improve quality, stability and allow UFC to extend their product portfolio offered to customers. Nowadays UFC processing center is one of the leading and fastest growing competitors in Georgia's market and I am sure that with Platinum support they have the right backing to achieve the best results," says Maris Ozolins, Director of Cards, Tieto Financial Services.