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Bankers have long sought a competitive advantage in a vast sea of largely undifferentiated competitors. For most players, and for most of the industry’s long history, the chief weapons in this war hav...
In her excellent book, ‘The Watchman’s Rattle’, Rebecca Costa explains the tendency to substitute belief for science when problems become too complicated. The first sign of this is a cognitive thresho...
A recent article written on the Wall Street Journal indicated that banks, such as Barclays, are investing efforts into data and analytics in order to boost customer service satisfaction. Much like re...
Regulators say that banks have not done enough to work out who owes what to whom. A report by the senior supervisors group of the Financial Stability Board has said: “Five years after the financial cr...
With the EMIR trade reporting deadline of 12th February almost upon us, I find it slightly unsettling that I'm still hearing rumblings of "will they extend the deadline...?" from all sorts o...
Being stuck at an airport due to winter weather can be a real downer, but with an assortment of devices, apps and other instruments for connecting to the world, you can make that down time pass in a j...
Global transaction banking (GTB) continues to be the most profitable business for banks and has seen a steady growth across trade corridors in Asia, Europe and LATAM. But in terms of differentiation, ...
Speaking to the Northern Ireland Affairs Committee on 8 January 2014, Sam Woods, director of UK regulator the Prudential Regulation Authority (PRA) condemned technology at UK banks as “antiquated”. He...
A recent report from Credit Suisse predicts that wearable technologies could be a USD 3-5 billion market over the next three years, ten times what it is today. As the market for these new technologies...
A personalized customer experience has been a de-facto feature of online services and particularly e-commerce for years. Pioneered by the likes of Amazon and their mining of data to create a truly cur...
The European Securities and Markets Authority (ESMA) recently issued a discussion paper (14 November 2013, ESMA/2013/1649) on the possible implementation measures, or interpretation of, the market a...
Unfortunately, it’s not going to be plain sailing on the security front in 2014. It’s a bit like Friday 13th. Many folk say that Friday 13th is not their unlucky day at all, it’s Saturday 14th they wo...