Profile

Location

New Jersey

Member since

2013

Writes about

Payments Regulation & Compliance Wholesale banking

Ganesh's blog archive

2015 (5) 2014 (6)

Ganesh Guruvayur

Senior Vice President, Head, Hub Solutions at Intellect Design Arena

Message Posts: 11 Comments: 18

Blogs

Corporate Account Takeover Protection - Do we know our customers well?

13 Aug 2015

Should banks go alone in the fight against customer financial depredation? The answer lies in the multi dimensional collaboration that banks are ready to establish with their customers and with the banking industry at large on a per customer basis. Actionable awareness of the customer, the customer's business and the ecosystem as a whole determine...

Putting the best 'card' forward - Payment Hub for Mobile Wallets??

20 Jul 2015

In the electronic payments world, the complex maze of payment product processors in banks, each dedicated to a payment type, led to the evolution of an envelope layer that would sit behind all payment origination channels and ahead of the core payments platform. This intermediate sliver application was responsible for efficient orchestration of pa...

Better citizenry on Payments Highway - In Pursuit of Network Quality

07 Jul 2015

Denied payments - the duality of Risk and Expense For years banks have borne the brunt of returned payments. It is easy to agree that the happy path flow of a payment that travels with no manual intervention and gets successfully posted to the receiver’s account is the most beneficial use of the payment infrastructure. Denied payments i.e returns ...

Regulatory Compliance - Upping the game

29 Jun 2015

The glaringly average record on regulatory compliance front is beginning to be bugbear for banks. While the big banks usually are well equipped to take the onslaught of the ever changing regulatory regimes, it is the mid and small tier banks that get caught unawares and unprepared. Regulatory conformity is more often seen to be the premise of the ...

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Ganesh is Commenting on

Face-to-face banking has been given a lifeline, but what does it mean for loyalty?

Christopher.. Your post brings out an important point about the effectiveness of branch as a channel in providing advisory services that inspire confidence in a bank's brand especially if it is outsourced. With bank branches having become retail stores, carrying acute focus on sale of routine banking products, the depth of expertise in the personnel dispensing guidance that influence customers's financial decisions, has seen sharp erosion. Multi bank nature of the Post Office branches could overload its staff with finer details of product features, nuances related to bank specific procedures. This could quickly become a disservice morphing into a channel of diminished value where banking activity of sensitive nature cannot be accomplished. It could provide an unintended push for customer interactions to digital channels, questioning the merit of investment in such an attended channel.

08 Feb 2017 Reply Read article

Angst Over the EBA’s PSD2 Two-Factor Authentication Directive

Hi Sunil, Great post. I would further extend the thought to propose creation of a wider corelation matrix that covers ownership of physical assets such as refrigerators, cars, washing machines that are becoming digital assets in the rapid realization of the IOT scenario, capable of originating owner not present purchases. Imagine each of these transactions requiring the owner to provide 2FA through the day forcing her to forego few precious moments of attention from office work to understand the context of the transaction

07 Feb 2017 Reply Read article

Two For One

I concur. There is a solid measure of enabling regulations buried under DFA that are meant to do a world of good. I cite two examples: DFA1033 has led to the emergence of consumer banking data aggregators such as Mint, Proper that have created beautiful apps that bring about an amazing convergence of transaction data, card balances, DDA balances, fetching them from bank sources, on the strength of the authority granted to them by the customers owning the banking relationships..This has unleashed the spirit of PS2 in the US environs. Similarly, DFA1073 has provided the ability for consumers to back out of a cross border transfer within 30 minutes of having placed the payment order. They can do this on the basis of another powerful guidance carried by the section i.e the visibility of important attributes of the transaction which previously where unavailable - value date, exchange rate, amount expected to reach at the other end of the transfer, cost of the transfer broken down into own bank fees, other bank fees. This feature sought to be enforced by the regulation is unprecedented in its reach and needs to be protected. Your post is on spot - broad brush repeal / consolidation of a full bodied regulation such as DFA could be detrimental.

03 Feb 2017 Reply Read article

Beware the customer prospect

I feel identification of customers sitting on the fence, thinking of making a switch, is cumbersome. The sophistication it calls for in the use of data science, is significant. There are numerous challenges such as whether current system architecture is data driven, does it lend itself to such a churn of data ( assuming such data is possible to be captured ). Agree with you a 100% that energies should be focussed on continuous competition analysis. It is easy to gather the basis of such analysis. Banks could through surveys ask new customers who moved over from other banks, why they moved and to customers who have remained with them for long, why they have stayed on, it would throw up a list of factors. Focussing on those factors and comparing yourself with other street banks / fintech providers on those factors, would provide astounding insights on where you stand in the market place. Fully agree of the suggestion around case management - going through the issue log, paying close attention to the turn around time on issue closure, active classification of issues as communication related, service linked, competency related and others could pay rich dividends. These issues represent grievances and carry the true tone of experiences gone wrong. It is absolutely critical to not let this go social through tardy response times and less than satisfactory resolution outcomes.

02 Feb 2017 Reply Read article