Lyndsay Po

Business Analyst at Misys

Message Posts: 6 Comments: 2

Bio Business Analyst for Fusion Banking Essence Teller. Career History Joined Misys in 1999 as a Software Trainee and eventually a Software Engineer developing various functionalities for Equation. I spent most of my professional life working in various roles in Equation development before joining Fusion Banking Essence Teller.

Blogs

In Asia, Branches Are Staying Put

09 Oct 2015

News of branch closures seems to be inevitable as more and more people are turning to other channels for their banking activities resulting in less branch footfall. I've noticed that this type of news mostly comes from Europe and the US. In Asia, branches are still relevant. A report by McKinsey & Company offers three reasons why branches are s...

Can Local Banks In Emerging Markets Compete With Global Banks?

16 Jul 2015

The Philippines is preparing for ASEAN integration. Integration will mean (eventually) ASEAN member banks can set up shop here and vice versa. It makes me wonder what best practices they will bring? Will they be a threat to local banks? Large foreign banks have been setting up shop in emerging markets for a number of years – in the Philippines the ...

Branch Banking for Emerging Markets

22 Jan 2015

Articles proliferate when banks decide to close branches. Commentators paint a picture of transformation - that the great monoliths of old are embracing the future by tearing up their old brick and mortar footprint and replacing them with branches on wheels (http://www.bbc.com/news/business-26993637), or getting rid of teller counters and replacin...

Reimagining the Branch of Tomorrow

16 Jun 2014

Trawling through the mass of articles reporting the closure – or planned closure - of large numbers of bank branches worldwide, you would be forgiven for thinking the end of branch banking was nigh. It is true that digital banking is fundamentally reshaping the way that we transact. However, for much of the world, digital banking is still taking ...

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Lyndsay is Commenting on

Branch Banking for Emerging Markets

Hi Ulrich, Thanks for your feedback. Video Teller Machines (VTM) are an option that can be explored. They could be a great way for banks to expand their services and extend their business hours, especially for professionals like myself who can only go to my branch at lunchtime because branches are closed after work. A lot of professionals in the BPO industry work night shifts and would surely appreciate it if they could do their bank transactions before or after their shifts – when banks have already closed their doors. However it is an expensive option in terms of hardware and people – and probably should be focused on high value customer segments. This is especially so given the growth in digital banking. VTM as a stand-in for an actual branch would depend on regulations – but could be an interesting way to handle sales. Account opening via video is a regulatory grey area. Many countries require new customers to show a couple of authorised Ids. Can these be accepted over video? It will be interesting to see if any try.

30 Jan 2015 Reply Read article

Kiosks - A Solution to Queuing in the Branch

Hi Ketharaman, According to BPI, their implementation of BEA reduced the transaction time by 33%, so data demonstrates that kiosks do help reduce overall waiting time. It make sense, when you consider the time saved for tellers to key in transactions – and the efficiencies of filtering customers to the best trained teller for their particular need. Marketing is less of a driver, but still people waiting for their turn are a captured audience. With some creativity banks can take advantage of this and do more than rely on the ads flashing on the tv monitor.

27 Dec 2013 Reply Read article