How to excel in digital banking

19 Apr 2016

Let's face reality. Customers want what they want, when they want it and how they want it. In this new world, you have to adapt, and fast. A recent study from Facebook suggests millennial customers will be dictating the trends in the banking industry, as well as the pace of the evolution. Often this age group is known as the digital first generati...

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A new customer centricity frontier

08 Apr 2016

Fintech firms understandably spend a great deal of time suggesting that financial institutions should put the customer at the centre of their strategy through technology. Financial institutions are increasingly getting much better at providing a slick technology driven banking experience for their customers. There is, however, an increasing intere...

The steps before a giant leap in financial services: reduced barriers to entry and open data

11 Feb 2016

Recent days have seen two big shifts in the UK financial services industry towards greater participation, competition and innovation. New financial services firms are putting pressure on the Bank of England to grant them access to secure settlement accounts, and the UK government is backing the creation of an open banking standard. Together, thes...

The right technology is key to keeping up with the new digital-savvy customer

08 Jan 2016

In an increasingly competitive financial services arena, financial institutions are pressured more than ever to meet the evolving wants and needs of their customers. This stress is putting each institution's technology strategy under the microscope. "Are we delivering market-leading innovation and providing a better customer experience than o...