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Olivier Berthier - Moneythor - Singapore | 21/05/2013 | 108 views

Retail banking customers' satisfaction does not mean loyalty

The relationship between retail banking customers and their financial institutions can often be described as strained and tumultuous. The role played by banks in the global financial crisis and its sequels of massive trading losses, Libor fixing scandals and active tax evasion scheming are certainly not doing anything to improve the confidence cust... Tags: Mobile & online, Retail bankingGroup: Online Banking

Alex Bray - Misys - London | 20/05/2013 | 583 views

Sell, sell, sell! The future of Digital Banking

Digital channels are all about sales. If they aren't, then you're doing something wrong. First and foremost, banks are about creating wealth. To do that, banks need to help their customers articulate financial goals and identify financial needs. Once that has been done, banks can provide the products and services to enable customers to achieve Tags: Mobile & online, Retail bankingGroup: Online Banking

Nigel Taylor - GXS - London | 20/05/2013 | 553 views

SME e-Invoicing Adoption in Europe

Electronic invoicing isn’t new and has been around some time in the form of electronic data interchange. A question I am frequently asked, and most recently by a UK government Minister, is if e-Invoicing offers such compelling cost savings and efficiencies, then why isn’t everyone doing it? It’s a great question, and one we are c... Tags: Trade execution, Payments

Gary Wright - BISS Research - London | 20/05/2013 | 303 views

Is LEI getting bogged down?

Legal Entity Identifiers (LEI) is one of the very best global industry standard projects undertaken since ISO15022. It has widespread benefits way beyond the initial focus and could bring forth a new age of efficiencies in financial services previously only really a dream. However, the dream could very easily develop into a nightmare if the Financi...

Ketharaman Swaminathan - GTM360 Marketing Solutions - Pune | 20/05/2013 | 900 views

Why Is This Data Breach Different?

What data breach? Are you talking about the one that happened at Heartland in 2009? Or, maybe the Fidelity one from 2011? Again, no? Oh, you're referring to the latest one that led to the arrests in New York of several people who fraudulently withdrew $45M from several ATMs. By now, it should be obvious what's different about the latest breach. I... Tags: Cards, Security