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Alex Noble - Cisco - London | 22/05/2013 | 107 views

Voiceprints can counter ID theft, but other threats remain

I was surprised at the extensive coverage of the Barclays Wealth change in customer identification techniques. Barclays have introduced passive voice identification, so the system identifies callers as they speak to an agent in natural language. It is a challenging way of doing ID&V over a phone–line, but when it can be made to work it h... Tags: Retail banking, InnovationGroup: Unified Communications in Financial Services

Steve Sprague - Invoiceware International - Marietta | 21/05/2013 | 313 views

Mexico eInvoicing - Are you prepared for CFDI

The chatter has begun in Mexico around the upcoming changes to CFDI. With more than 500,000 companies potentially affected, there is a lot of posturing by solutions in the market place. But what is important and can derail your transition is not the obvious, but what is in the details. If you overlook these following requirements, you may find your... Tags: Risk & regulationGroup: Electronic invoicing

Mark Record - Capco - London | 21/05/2013 | 583 views

Big data, big opportunity?

Given all the hype about getting closer to customers, you’d think that banks would be first in the queue to invest in technology that enables them to follow individual lifestyles based on unstructured data such as social media, photo uploads and online shopping. But while no one disagrees that better understanding of customers is a good idea... Tags: Risk & regulation

Uri Rivner - BioCatch - Tel Aviv | 21/05/2013 | 635 views

The 1 Million Dollars Frontier Town Robbery

Leavenworth is a small town in the west-coast state of Washington. Starting as a couple of roads parallel to the new railroad tracks set in the late 19th century by the Great Northern Railway company, it was fashioned after a Bavarian village and became a typical western frontier town. With a current population of 1,965, Leavenworth features two r... Tags: Security, Mobile & onlineGroup: Innovation in Financial Services

Olivier Berthier - Moneythor - Singapore | 21/05/2013 | 734 views

Retail banking customers' satisfaction does not mean loyalty

The relationship between retail banking customers and their financial institutions can often be described as strained and tumultuous. The role played by banks in the global financial crisis and its sequels of massive trading losses, Libor fixing scandals and active tax evasion scheming are certainly not doing anything to improve the confidence cust... Tags: Mobile & online, Retail bankingGroup: Online Banking