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Claire Richardson - Verint - London | 24/05/2013 | 451 views

Where do we go now...

One month on from Project Verde, what have we learnt? Back at the end of last month, I wrote a piece for the Guardian about the collapse of the Project Verde deal, and what that debacle said about the state of the UK’s retail banking industry. Now, a few weeks further on, the plot has thickened for both the Co-op and Lloyds, and I thought it... Tags: Retail banking

Jim Marous - New Control - Cleveland | 23/05/2013 | 748 views

Risk and Opportunity of Moving Customers to Digital Channels

Today's banking customer can interact with their financial institution through more channels than ever, and the channels selected can have a significant impact on bank revenues as well as customer satisfaction. Gone are the days when a customer did all of their business in a branch. Today, most customers use multiple channels to research products, ... Tags: Mobile & online, Retail bankingGroup: Disruption in Retail Banking

Michael Connor - Capco - Toronto | 23/05/2013 | 1055 views | 1 comment

Why are we racing to build mobile wallets?

I was at an industry conference recently that focused entirely on mobile wallets, listening to presenters from various industries talk about the future of mobile wallets. One thing is for sure: Nobody has any idea how and even if a mobile wallet will ever become widely used. Banks are building mobile wallets, mainly out of fear of losing touch wit... Tags: Mobile & online, Payments

Linda Misauer - Striata - JHB | 23/05/2013 | 662 views

Ensure your electronic documents are delivered securely

Think of any high volume, system generated paper document that you currently print and deliver by mail and chances are you’re already working towards converting each one to electronic delivery. But what about security, confidentiality and non-manipulation? How do you ensure trust and compliance with your new process? Our special blog serie... Tags: Security

Gary Wright - BISS Research - London | 23/05/2013 | 549 views

Bell Tolls for Corporate Data via Twitter

The recent judgment in the USA that social media are acceptable channels to communicate corporate data to shareholders is a major breakthrough one that I hope the financial services industry embraces on mass. There is no denying that corporate data today is expensive in every single sense. The Corporate entity pays through the nose to create and th...