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Trends in Financial Services

Archive for: February, 2008

Paul Penrose - Finextra - London | 26/02/2008 | 2890 views

A sign of the times: The Cheque and Credit Clearing Company (C&CCC) and Apacs, the UK payments association, has issued a new advice guide for consumers on how to write and receive cheques. Recent research conducted by C&CCC has shown that over half of all UK account holders are concerned about receiving cheques and around a quarter don'... Tags: Payments, Retail banking

Elton Cane - Independent - Brisbane | 21/02/2008 | 3581 views | 2 comments

Do retail banks respond to emails?

I saw this survey last week that revealed 53% of UK banks fail to respond appropriately to online queries or emails.A US version of the same study last year found that of 72 banks surveyed, well over half - 67% - of firms did not provide satisfactory answers via e-mail. These survey results are obviously good marketing hooks for IBM and Kana (which... Tags: Online banking, Retail banking

Colin Day - SunGard - London | 15/02/2008 | 3073 views | 1 comment

Move over Eastenders the next soap opera is here

Earlier this week, whilst catching up on news from America, I came across an article in the New York Times announcing, "The credit crisis is no longer just a subprime mortgage problem." Now no disrespect but I am sure the majority of people getting this newsflash from the New York Times have no idea what it really means. As for the rest o... Tags: Risk & regulation, Retail banking

Ainsley Ward - Clear2Pay - Zaventem | 12/02/2008 | 2613 views

Strange things afoot in the POS world...

When I worked for a terminal vendor a few years ago, I made a prediction that the market would quickly consolidate down to a few (probably 3) big players - and that they'd most likely be VeriFone, Hypercom & Ingenico - but what I didn't see coming was that the market would get as cutthroat as this. What's unfolding in the Hypercom/I... Tags: Cards

Graham Underwood - GFT - London | 11/02/2008 | 1217 views

Back to basics for CIOs?

As Gartner predicts, apparently against the run of events, healthy growth rates in global outsourcing this year (8.1 percent IT & BPO), I wonder if financial sector CIOs aren’t actually considering the year with a wry smile? Despite contemplating a budget squeeze and the need to fully comply with regulatory issues such as MiFID and SEPA, ...