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Customer acquisition, onboarding and engagement, underwriting and risk management, billing and claims – all these areas are being changed by the digital innovations. Digital Insurance Trends is a group for professionals who are interested in Insurance Technology, Fintechs, and Solutions Providers - as well as Global Industry Intelligence.
Like everyone else, insurers have had a tough year with COVID-19 and the ensuing economic uncertainty. The sudden re-modelling of their businesses around mass working from home, the collapse in the ma...
Insurance brokers have always had a special relationship with their customers, one that some might have felt was impervious to change. Due to the current pandemic and the lockdown measures related to ...
You will have done well in the last few months if you have avoided talk of the ‘new normal’ and the paradigm shift many of us have experienced in working practices. In many ways, the changes that have...
Insurance is commonly seen as a complicated field that requires an expert to navigate. And while that may have been true in the past, it’s far from the case nowadays with all the advancements we’ve se...
The sale of goods and services is becoming increasingly part of an ecosystem economy. From vehicle leasing to managed networking services, business models that combine different goods and services are...
We are all adjusting to new ways of living and working and one such adjustment, I’m sure many of us have now encountered, is the virtual conference. Beyond the obvious upsides such as not having to de...
The Future at Lloyd’s Blueprint One, the plan to transform the market, has been covered widely by City of London insurance pundits, but there is still a long way to go before we know what it looks lik...
Many people believe that if their insurance agent fails to perform a part of their duties that leads to a penalty for them, that’s the end of the story and nothing can be done about it. However, in mo...
The value of the Internet of Things (IoT) to the insurance industry is becoming understood but there is plenty of room for even more innovation. The roots of IoT applications in insurance lie in how t...
This summer’s silly season for news stories ended early for the insurance industry with new rumours of Amazon making plans to disrupt the sector. Well sourced reports in titles like Reuters and Insu...
I’ve had an epiphany. Sadly, it’s about IT stuff – but I thought I would share it anyway! More specifically, it’s about Robotic Process Automation (RPA) and when to use it. As you will see below, sce...
Drones are often touted as being the answer to a great number of modern day challenges. Soon, we are told, they will be making shopping deliveries for us, dropping off pizzas, and even taxiing us aro...