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Stuff that's out there in the way out and beyond in banking.
When customers walk into their bank, they normally expect to talk to a personal banker or customer manager to discuss their need or issue. With every customer tending to demand personalized relationsh...
Chatbots, the human side of artificial intelligence, are showing significant signs of market growth, primarily due to the ability to make material reductions in costs, whilst delivering superior custo...
There is a very early emergence of Chatbot capabilities being enriched by Blockchain. There are three distinctive use cases: Conversational Customer Consent Certain types of Chatbots provide a viabl...
Forrester Research has significantly increased its coverage of Chatbots especially for delivering customer service. They are already seeing evidence that chatbots are starting to make a difference w
Payments are atomising.. In my view, electronic payments will accelerate dramatically over the next decade, driven by the "atomisation of payments." New business models are emerging, enabled...
OPEN Banking is a platform-based business model where multiple industry participants typically known as producers and consumers participate to exchange value — this approach could revolutionize how
The recent OCED (Organisation for Economic Co-operation and Development) “Compendium of Productivity 2017” publication showed global growth, measured by GDP (Gross Domestic Product), should rise from ...
“Why it's simply impassible! Alice: Why, don't you mean impossible? Door: No, I do mean impassible. (chuckles) Nothing's impossible!” ― Lewis Carroll, Alice's Adventures in Wonderland & Through th...
At a recent Microsoft UK, Local Government Partner event, there was some excellent insight on the Digital Agile Aging Market. The key note speaker Ian Spero, Founder of the Agile Aging Alliance, rec...
In today’s Global Digital Village our Passport is accepted across the Countries and data is stored digital in immigration check. VISA and Master Cards are truly digital for payments. Then why not the ...
We are well versed in Multichannel for customer engagement. Now Omichannel has emerged. But, what is it and why does it really matter? Omnichannel means engaging customers across all touchpoints, whet...
Background The other day I was shopping on Amazon and Flipkart online. I chose a mobile to buy and on the same page, another section came up which had information displayed for a mobile cover and a sc...