“Video Banking” is one of the hot topics in Digital Banking area for some time. Both Fintech companies and banks are so much interested in this technology to facilitate banking services above the pre-defined limits in banking perimeter. It is usually
positioned as the substitute of Face to Face banking. There are many banking services provided via Video Banking from Customer Onboarding to Money Transfers. Not very widely used yet, but some says it is the future of banking!
What is it?
Video Banking (VB), also called remote banking, may be defined as providing assisted banking services to clients via video connection. Considering banks have many channels to provide remote service to their customers, what makes Video Banking unique for
clients is “interacting with the bank staff via video connection, face to face, for a customized service”. This unique feature could be very useful in complex banking procedures, like first time account opening or buying a complicated bank product/service.
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