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Manish Jain

Catering to Customers on the Cloud

Capital is expensive, compliance is exacting, competition is intense and customer dynamics have changed – that, in brief, is the 'New Normal' in banking. As the pressure on margins and profitability m...

16 Jul 2013
Manish Jain

The human side of the cloud

Cloud computing is more than just a technology; it's a model for disruptive business transformation. And like any business transformation endeavor, it has to be supported by some fundamental realignme...

08 Jul 2013
Manish Jain

Social Analytics, the First Step in Customer Engagement

When you consider the furor about the monthly debit card fee in the U.S. or the Bank Transfer Day campaign, it is easy to understand why banks are wary of social media. However, they cannot afford to ...

11 Jan 2013
Manish Jain

The what, why and how of FATCA

Though it might seem like it, FATCA is not just another regulation or compliance requirement form the US. Rather, it covers the entire banking value chain of US clients with offshore accounts and requ...

24 Jul 2012
Manish Jain

Customer Conversion -Reputation Risk for Banks?

Central Bank guidelines mandate banks in most countries to run their new customers through Know Your Customer (KYC) checks. However, this has its limitations as the checking is restricted to address,...

01 May 2012
Financial Risk Management
Manish Jain

Reputation Risk Management: The Way Ahead for Banks

It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently. - Warren Buffett Since the financial crisis, consumer trust surveys have in...

03 Apr 2012
Manish Jain

Bank Account Number Portability

Bank Account Number Portability The leading cause of this attrition is poor service. The same survey also says that nearly 60% of customers hold multiple banking relationships. Clearly, total loyalt...

22 Nov 2011
Financial Services Regulation
Manish Jain

Implementation Challenges - XBRL

Implementation Challenges Although XBRL has several benefits, there are significant challenges in its global implementation, some of which are listed below: • Definition of taxonomy: The definition of...

27 Sep 2011

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