30 May 2015
Your browser is unable to support Flash files.

US banks walk away from struggling BlackBerry

06 November 2012  |  11306 views  |  0 mobile

American banks are ditching planned BlackBerry apps as the Canadian brand's market share tumbles in the face of Apple's iPhone and Google's Android, according to Keynote Systems.

Chase Bank comes out on top of the Keynote mobile banking scorecard, for its second consecutive win, ahead of Wells Fargo and Bank of America.

BB&T has been crowned the winner for text banking, Wells Fargo for mobile Web, Chase for iPhone and BlackBerry apps and Bank of America for its Android app. Chase offers the best overall functionality and ease of use while Wells Fargo leads in privacy and security and quality and availability.

Chris Musto, general manager, customer experience delivery, Keynote, says that the big banks tend to offer the strongest mobile apps but smaller players are holding their own in text services.

One option not engendering much enthusiasm is BlackBerry. "Year over year, we saw that banks that had planned BlackBerry Smartphones apps, are pulling back with the falling market share of the brand," says Musto.

Meanwhile, mobile is now moving beyond its initial position as a subset of online banking with features such as remote cheque deposits. However, says Musto: "The one obvious hold up is mobile payments, which is still largely absent from mobile banking."

Comments: (0)

Comment on this story (membership required)
Log in to receive notifications when someone posts a comment

Finextra news in your inbox

For Finextra's free daily newsletter, breaking news flashes and weekly jobs board, sign up now.

Related blogs

Create a blog about this story (membership required)

Related stories

05 November, 2012
02 November, 2012
02 November, 2012
23 March, 2012
11 November, 2010
05 November, 2010

Related company news

 

Related company information

JPMorgan Chase
Your browser is unable to support Flash files.

Top topics

Most viewed Most shared
Google unveils Android Pay
5471 views comments | 23 tweets | 27 linkedin
CBA to test Ripple for intra-bank transfer...
5311 views comments | 25 tweets | 21 linkedin
Visa Europe opens innovation hub in Israel
5046 views comments | 19 tweets | 9 linkedin
Anti-Money Laundering From False Positives...
4941 views 0 | 1 tweets | 1 linkedin
eBay and Village Capital run accelerator f...
4935 views comments | 10 tweets | 4 linkedin

Featured job

to £120K base ($185K base) + bonus, benefits
London or New York City (UK or USA)

Find your next job