31 July 2014

Latest articles for First Direct

 

First direct makes high street debut

01 July 2014  |  3602 views  |  1 News

UK online and telephone bank first direct is to make its debut on the high street with its own branded ATMs.

 

Mobile overtaking PC as channel of choice for first direct customers

26 June 2014  |  3966 views  |  5 News

Mobile visits to the website of first direct are to set to overtake desktop log-ins as consumer enthusiasm for banking-on-the-move picks up speed.

 

Metro Bank founder to launch digital bank; recruits first direct's Mullen

09 April 2014  |  8854 views  |  8 News

Metro Bank founder Anthony Thomson has recruited first direct chief Mark Mullen to head a new UK digital bank.

 

UK banks sign up to Zapp mobile payments

15 January 2014  |  10317 views  |  20 News

Five major UK financial services firms have committed to rolling out mobile payments technology from Zapp, enabling customers to make in-store and online purchases from within their banking apps.

 

Santander has UK's weakest online banking security - Which?

26 September 2013  |  10416 views  |  5 News

NatWest and RBS have been crowned the UK's most secure online banking providers by consumer group Which?, with Santander ranked bottom of the pile.

 

Brits rush to switch bank current account providers

25 September 2013  |  5125 views  |  2 News

A week after its launch, early indications suggest that a new system designed to make it easier and quicker for Brits to switch their current account from one bank to another is proving popular.

 

The social experiment

17 April 2013  |  5914 views  |  0 Research

In the biggest-ever experiment carried out into how people use social media, UK bank first direct asked volunteers from across the UK to change their Facebook and Twitter habits for a month.

 

Building a social brand

21 March 2013  |  2928 views  |  0 Analysis

As social media enters its era of maturity, organisations are having to rethink the ways they have historically managed their brands, according to this report from UK bank first direct.

 

Royal Bank of Scotland rolls out 'Ideas Bank'

15 March 2013  |  10892 views  |  0 News

Royal Bank of Scotland has joined the trend for crowdsourcing ideas for future product initiatives with the launch of an online 'Ideas Bank' portal.

 

First direct CEO explains app shortcomings to customers

01 February 2013  |  8095 views  |  0 News

First Direct CEO Mark Mullen has taken the unusual - and for a bank, refreshing - step of appearing in a video to apologise for the quality of the bank's mobile apps and to promise improvements based on customer feedback.

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