Over two thirds of first direct and over 40% of HSBC customers who received overdraft text alerts¹ have avoided fees by crediting their account the same day, following the introduction of a new overdraft charging structure last month.
Atom, the firm applying to be the UK's first bank designed for digital, has strengthened its senior team with the appointment of Lisa Wood, formerly Head of Marketing at first direct.
UK bank-backed mobile payment service Paym has confirmed that 20 new institutions have signed up to use the service, with first direct the first into production with a live roll-out.
First direct, a bank that has no high street branches but still manages to make its customers feel valued, is the top-rated brand for customer service in the UK, according to a survey by consumer champion Which?
UK online and telephone bank first direct is to make its debut on the high street with its own branded ATMs.
Mobile visits to the website of first direct are to set to overtake desktop log-ins as consumer enthusiasm for banking-on-the-move picks up speed.
Metro Bank founder Anthony Thomson has recruited first direct chief Mark Mullen to head a new UK digital bank.
Five major UK financial services firms have committed to rolling out mobile payments technology from Zapp, enabling customers to make in-store and online purchases from within their banking apps.
NatWest and RBS have been crowned the UK's most secure online banking providers by consumer group Which?, with Santander ranked bottom of the pile.
A week after its launch, early indications suggest that a new system designed to make it easier and quicker for Brits to switch their current account from one bank to another is proving popular.
© Finextra Research 2015