First direct, a bank that has no high street branches but still manages to make its customers feel valued, is the top-rated brand for customer service in the UK, according to a survey by consumer champion Which?
UK online and telephone bank first direct is to make its debut on the high street with its own branded ATMs.
Mobile visits to the website of first direct are to set to overtake desktop log-ins as consumer enthusiasm for banking-on-the-move picks up speed.
Metro Bank founder Anthony Thomson has recruited first direct chief Mark Mullen to head a new UK digital bank.
Five major UK financial services firms have committed to rolling out mobile payments technology from Zapp, enabling customers to make in-store and online purchases from within their banking apps.
NatWest and RBS have been crowned the UK's most secure online banking providers by consumer group Which?, with Santander ranked bottom of the pile.
A week after its launch, early indications suggest that a new system designed to make it easier and quicker for Brits to switch their current account from one bank to another is proving popular.
In the biggest-ever experiment carried out into how people use social media, UK bank first direct asked volunteers from across the UK to change their Facebook and Twitter habits for a month.
As social media enters its era of maturity, organisations are having to rethink the ways they have historically managed their brands, according to this report from UK bank first direct.
Royal Bank of Scotland has joined the trend for crowdsourcing ideas for future product initiatives with the launch of an online 'Ideas Bank' portal.
© Finextra Research 2014