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Matt White
Archive for: July, 2007
Matt White - Finextra - London | 10/07/2007 | 3015 views | 2 comments
A novel approach to CRM
I heard something pretty shocking today from the head of CRM at Turkish bank Garanti. Apparently if you go into one of their branches you have to swipe your bank card before receiving a ticket and waiting to be called. Fair enough you may say – if it’s good enough for supermarket cheese counters why not banks? But not all tickets are...
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Retail banking
Matt White - Finextra - London | 05/07/2007 | 2295 views
Want to be a darts master? Buy a BlackBerry
RIM has just published some research that shows how incredibly efficient BlackBerries make their owners. Apparently your average user converts an hour of downtime into ‘productive time’ every day. In a year the BlackBerry user gets through 2,500 ‘time sensitive emails’ and saves over $5,000 for their firm because they can r...
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