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Archive for: May, 2007

Paul Penrose - Finextra - London | 31/05/2007 | 3371 views | 1 comment

Pimp my plantpot

How to make friends and influence people: The UK’s Co-operative Bank is promising to donate 20 pence to a children’s charity in return for people who join the bank’s list of friends at its new MySpace page. Now, we all know that buying friends on MySpace is not cool. But the Co-op has cleverly included the pay-per-friend scheme as... Tags: Retail bankingGroup: Trends in Financial Services

Paul Penrose - Finextra - London | 25/05/2007 | 4752 views

Wells' Web makeover woos punters and analysts

A recent redesign of the Wells Fargo homepage led to a 50% uplift in online applications, more use of key functions such as the account log-in and branch and ATM location tools, and a significant fall-off in search enquiries. The bank’s Internet Services Group used site stats, survey data and internal search information to pick up on custome... Tags: Online banking, Retail banking

Paul Penrose - Finextra - London | 23/05/2007 | 6425 views | 1 comment

Who launched the UK's first Internet bank?

Some confusion in the Finextra editorial office this past few days after we received conflicting press releases from Nationwide and the Royal Bank of Scotland both claiming to have launched the UK's first Internet bank ten years ago. So it was gratifying to get an unsolicited update on the issue from the Nationwide press office this afternoon, ... Tags: Online banking, Retail banking

Paul Penrose - Finextra - London | 18/05/2007 | 2548 views

We're not in Kansas anymore

A tornado whips through your town and flattens every building in sight – including the local bank. What’s your disaster recovery plan?This was the situation facing 83-year old Greensburg State Bank in Kansas after an F5 tornado levelled its home town on 4 May. In spite of their personal property losses, by Monday, 6 May at 9 am, bank em... Tags: Retail banking, Wholesale banking

Paul Penrose - Finextra - London | 17/05/2007 | 3793 views

HSBC and Abbey send clear message to phishermen

HSBC and Abbey have broken ranks with other UK banks and decided not to participate in a national push to supply online banking customers with two-factor authentication devices. While most of the major banks are laying plans to introduce an assortment of random-number generating systems as a supplement to basic password controls, HSBC and Santander... Tags: Online banking, Retail bankingGroup: Trends in Financial Services