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Alex Bray

Alex Bray - Misys - London | 20/05/2013 | 1544 views

Sell, sell, sell! The future of Digital Banking

Digital channels are all about sales. If they aren't, then you're doing something wrong. First and foremost, banks are about creating wealth. To do that, banks need to help their customers articulate financial goals and identify financial needs. Once that has been done, banks can provide the products and services to enable customers to achieve Tags: Mobile & online, Retail bankingGroup: Online Banking

Alex Bray - Misys - London | 01/05/2013 | 3417 views | 2 comments

Augmented Reality in FS - got your goggles?

‘Mobile banking’ is not a very precise term. Today, we know it as meaning using your mobile phone for banking. However, back in the late 1990s, all that it meant was SMS banking. If your bank was particularly advanced, it may also have meant a WAP-based mobile banking service. It has only been since the launch of smartphones in the m Tags: Mobile & online, InnovationGroup: Innovation in Financial Services

Alex Bray - Misys - London | 23/01/2012 | 3089 views

Knocking the Froth off Social Media

Social media has exploded across the financial services industry. And like many a new craze before it, it has largely been driven by the perceived need to do something, compounded by a lack of industry consensus around what that something should be. Initiatives have been launched without clear objectives. They are not targeted at specific customer ... Tags: Online banking, Retail bankingGroup: Online Banking

Alex Bray - Misys - London | 11/01/2012 | 2700 views | 1 comment

I'm here to make social media boring...

Over the last couple of months, I have presented to a lot of senior banking executives on the subject of social media. The parallels between these presentations have been fascinating. At all these presentations, I tend to be the last presenter of the day. I am usually all that’s between 10 tired delegates and their commute home. Nevertheless... Tags: Online banking, Retail bankingGroup: Online Banking

Alex Bray - Misys - London | 08/01/2012 | 2630 views | 2 comments

The Death of YourBank.com...?

Internet bank websites have fundamentally changed the way we manage our money - and entirely for the better. They have put customers in control - with 24 hour access, wherever and whenever you want. They have enabled banks to cut costs and deliver new and innovative services. So from all customers and bankers - thank you, internet bank websites! Yo... Tags: Online banking, Retail bankingGroup: Online Banking